May 5, 2025

(no music) Monday’s Boring Objects | LMBYTS #1345 | 5th May 2025

(no music) Monday’s Boring Objects | LMBYTS #1345 | 5th May 2025
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WEBVTT

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Hello, and welcome too. Let me buoy you to sleep.

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And today is Monday's Boring Objects. Please only listen when

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you can safely close your eyes. It is fifth, Monday,

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the fifth of May, two thousand and twenty five. It's

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five minutes past five per what else? Wow? Would juicy information?

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Can I tell you? I'm trying to think. Well, first

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of all, I've got no idea what I'm going to

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talk about. Yeah, I genuinely do not know what I'm

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going to talk about. So before I do that, I'm

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going to before I talk about what, I don't know

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what I'm going to talk about, just what I wish everyone. Well,

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I hope you're doing okay, And let you know. I

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do have a Facebook group called Jason Newland's Boring Group.

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I have a YouTube channel at Jason Newland where it's

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it's now my podcast, so I upload all the latest recordings.

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I no longer have a sound cloud account. Well, the

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two SoundCloud accounts I got I deleted, which is caused

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a little bit of a problem which I didn't kind

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of think about unfortuately. So apologies to anyone that was

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listening to me on SoundCloud. I really said to anyone

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that is listening to me on SoundCloud. But I mean

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what you could do if you wanted to, You could

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always start up a SoundCloud account yourself, download my recordings,

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just upload them to SoundCloud for other people to listen to.

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And that's something you could do on other platforms, so

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you could share what I do. All my recordings are

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on my website. I've been working over the weekend on

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my website, and I means there's always work to do.

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But what I've done is right at the top of

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the page. There is a they call it a carousel,

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so you can just click through and find each podcast

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that you want. So Deep Sleep, Whisper, Relax, Sleep and

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Panic Attack Relax Relaxation of Stress and Panic Attacks, Relax

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and Sleep, Nosss Daily Stress and Pain Relief, Jason's Bedtime

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story Time, Let Me Boil Your Pain Away, Sleepy Boring Objects, Jase,

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Stop Smoking, Chronic Pain, Q and A Friday, Let Me

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Boil the Sleep, Stop Now Biting Blindness a Lot, Isn't it?

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And Hypnosis is Sleeping Deeply, which is the main podcast

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where everything is. So if you wanted and something might

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be worth doing anyway is you can download the recording,

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you can stream it on the website. We'll just download

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it and play it at your leisure. And if you

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wanted to put together your own SoundCloud account or put

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together you know, a playlist online or dogs barking put it,

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you can do that. All my stuff is available to download,

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and I've got a list of podcasts which you can

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click on, which would just show that the latest recordings

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on there, or if you're really excited, I've got playlists

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which you can then click on forging, We've got let

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me Boil to Sleep one to fifty and then fifty

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one to thirteen hundred. There's quite a few playlists there

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you can click on there, and all those recordings are

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also available for you to stream. So they've broken into

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fifties categories of fifty. That was boring, wasn't it. So yeah,

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it's all available. I realized that. I mean, I've also

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I've been updating the podcast apps so it's easier to

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find stuff as well. So if you listen on Apple Podcasts,

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Amazon Music Podcast app, cast Box, Deezer, Luminary Podcast, Republic Player,

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FM Podcast, Addict Podcast, Index, pod Chaser, pod Friend, adverse

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a pod First Sorry, Podbean, Spreaker and Spotify, so I've

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done all of my podcasts are listed so you can

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click and it takes you straight there. So it's just

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I don't know. I hope that helps. Also in the

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index you've got I've got a few little shortcuts, so

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you've got l mb y t yes, so let Me

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Boy to Sleep. It just takes you straight to the

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main Let Me Boy to Sleep podcast. I've also got

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Q and a Friday if you click on that and that,

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I'll then or the latest Q and a Friday recordings,

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And you've got our little form of this top saying

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ask me anything. There's also deep Sleep Whisper hypnosis ones

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as well. Again you can ask me anything, so no

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go to ki you can ask me anything. There's no

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ask me no form on that one. I just want

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to hear you. So yeah, it's a pretty good website. Actually,

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it's getting more and more. More and more people are

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down and streaming on the website than ever before. Well,

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that has been a very quiet day to day. It's

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a bank holiday Monday here, so maybe that's why. Maybe

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it's a similar thing, or maybe it's a fact that

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I haven't made a recording for two days and you're

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only as good as your last recording. Perhaps that's weird,

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just maybe it's just boring listening to old stuff. But

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I just thought, you know, some podcasters do one recording

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a week, and that's that's about average, just about like

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the how kind of works out. But if I did

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one a week, I don't know if anyone would be listening.

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Would anyone listen? I don't know. Last week was weird?

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One was? It was it Monday, Sunday, Saturday, Friday, Thursday, Wednesday,

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Chooes Day, Monday, so not last week with the week before.

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So one day I had six hundred and three downloads,

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which is, you know, it's very low. The next day

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four thousand, three hundred and four, Yes, weird. And I

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was hoping that people on the SoundCloud would just come

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over and listen on the podcast st apps because there's

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so many places to listen to me. And I'm just

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trying to cut down expenses and being you know, it's

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not a huge amount of money I'm saving, but it's

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two hundred and what was it, two hundred and fifty

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for a year that I'm saving and I've got It's

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just my finance is a bit weird At the moment,

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I'm gonna they're changing me over to the old different

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payment scheme, which means I have to go two or

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three weeks possibly without any money while the change over.

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So you know, I'm just being a little bit more frugal.

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Is that the word fruity frugal? Maybe I don't know.

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So let me see what am I going to do?

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What is the subject? Can I, I asked chet GPT,

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think of twenty strange, mundane, every day subjects, so like

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it might be able to come up with something. Because

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I've been talking all the way through this, I haven't

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had chance to think. See it comes up with stuff

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it doesn't really fit what I do. The whispery fizz

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of a just open can of sparkling water. I mean

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that I'm not gonna street lamps, single socks, the fridge light.

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Let's tell its own jokes here as well, Morning mirror fog.

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Maybe I've run out of Monday boring objects. Maybe I've

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run out of boring objects. Blind me what's a boring subject?

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Or what's an exciting subject that I find fascinating? But

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maybe isn't that exciting? Although I do have just remembered

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on Instagram. I had a message on Instagram where is it?

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H I see these messages when I'm like half asleep

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and I forget where are they? Where are they with? Oh, dear,

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I don't know. So I'm just really I was. I

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was looking at it. I can you find where it is?

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But I had a message where are you there? You are? Is?

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I have to go into Facebook on like on my

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laptop and try and find it there. Okay, Hey, Jucy,

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I was wondering if you could do a little something

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on addiction, and I wonder this is Shanna. I'm wondering

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if you if you could start a boring Instagram page

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for people like me that aren't on Facebook. Oh, the

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second one, I'll answer first. What you could do, Shanna

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is if you want to is actually just start on

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yourself and run it. And the only reason I did

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the I started the Facebook page because no one, no

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one wanted to start it. I just no one knew

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who no one knew who I was. I've now found

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two hundred and seventeen people that kind of know who

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I am. So I'm feeling famous, very very famous. But

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if you want one, you just start a page on

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Instagram and if you're on TikTok, whoever's listening to this,

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if you've got on TikTok and just run a page

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posting my recordings or posting my latest stuff if you

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want to very brilliant, because I'm not very the right

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word is. I kind of know my way around Facebook

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and YouTube, but some of these apps, some of the

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you know, the there's lots I'm not even on. Yeah,

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I'm not really particularly apt at doing it. I'm not

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apt with the apps. Oh blind me. That was a pun.

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I didn't even see it coming. And I yeah, if

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you'd like to do that, anyone that's listening, if you've

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got a social network app or something online that you

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run or that maybe you'd like to please just if

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you let me know, not not for permission, just I'm interested.

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I can join or I can watch them sidelines. But yeah,

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i'd probably join, but that would be good. Yeah. I

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did do two recordings on addiction Now without getting you know,

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all heavy and that I did them just after my

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best friend passed away and that was kind of the

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cause of that. And the two recordings I did were

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probably not very gentle. So I mean, I don't know, Yeah,

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I don't know if I've even left them online. I

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might have done, but they're kind of very well hidden,

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if you know what I mean. They're kind of I

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don't even know where they are. But I did two

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two recordings. I've got them on my computer, but a

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sub sub, right I got. Yeah, I did two recordings.

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One helped with addiction and the second one one was

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an introduction and one was the second one which is

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called friends.

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And really the number two you have a future, right, Okay?

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So I did too. I mean I've done things for

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addiction separate to that. In it I say addiction habits.

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I've done a did a recording for alcohol once. I

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don't know where was it alcohol alcohol alcohol, Okay, drink,

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drink okay. Hypnosis is twenty fifteen hypnosis of binge eating

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and drinking. Mmmmmmmmmmmmmm okay. That was a request as well.

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So one of that's in my requested thing because I've

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got a podcast for requests which requested recordings eating binge eating. Yeah, yeah,

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I got that. It's on there. In fact, I got

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two binge eating and drinking, and I've got another one

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requested by Claire help with other eating and binge eating

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nineteenth of November two thousand and two as an eighteen

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So Claire used to listen to me regularly and then

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stop listening. So I don't know. I think I must

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have think she got bored with me. I think some

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people get bored, get bored of the boring person. It's

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going to happen, isn't it, I guess, or itchy shoulder.

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I'm just trying to think, what can I talk about today?

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Talk about bipolar? But I said boring. You can talk about,

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you know, boringly about that, but it's not really It's

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not the more stop lefting subject, is it? No? Working

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in the bakery? What jobs have I never talked about?

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There's got to be some jobs that I've never talked

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about that I've had. If I talked about my security jobs,

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being a security officer, I ever done that, I must

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have talked about that. I would have talked about it.

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But did I ever let's talk about that being a

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security No? I did? I think I talked. Yeah, I

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have talked about it recently. I think what other jobs

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if I had? So I've gone through all the jobs

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I've had pretty sure. I've been a cleaner, I have

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been a traffic warden. I could talk about how I've

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never been a traffic warden. I could just go through

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the year years where I never worked as a traffic warden.

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The first year of my life, I never worked as

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a traffic warden. What are the jobs? Sales jobs? Okay,

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and I'm not really including you know what I was thinking,

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I could put together a little sales book for people

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working in call centers, just a little a little guide,

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a little a little something that may be really useful

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to people that have never worked in a call center before.

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Just a little bit of advice from someone that's you know,

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I've spent a good few years doing that kind of

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work in four different companies, three insurance plus another one

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selling mobile phone contracts. So I've been thinking about doing

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that as a book. In fact, this is going to

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be my boring subject. I'm going to talk about this

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sales book I'm thinking of in my imagination I'm thinking

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of actually putting together, but in reality I probably won't

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do anything. I'll write down as I talk about it.

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What ideas do I have? All depends not working never mind.

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So I think one of the things that I would

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focus on if I would give advice to someone just

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starting out in a call center. I suppose it would

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be how to conduct yourself or what to be prepared for,

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what to lots of does and don'ts, And I did

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most of the don'ts. I did a few of the dues.

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I did enough of the does to get by, but

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I did a lot of the don'ts. And some of

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00:22:18.920 --> 00:22:27.559
the don'ts I suppose would be I suppose in the

233
00:22:27.599 --> 00:22:32.920
core center environment, there's certain things you shouldn't do. Leaving

234
00:22:32.960 --> 00:22:35.920
wet socks on the radiator, that's a definite no no.

235
00:22:37.279 --> 00:22:43.279
So I've done that. This is true. And I used

236
00:22:43.279 --> 00:22:45.960
to get soaked soaked walking to work. I take a

237
00:22:46.000 --> 00:22:52.119
spare set of socks with me and change into them,

238
00:22:52.160 --> 00:22:59.440
and how how alsome. Yeah, I suppose this thing's silly now,

239
00:22:59.480 --> 00:23:05.279
but yeah, at the time, it didn't go down very well.

240
00:23:05.640 --> 00:23:17.039
Didn't go down very well other things. I mean, someone

241
00:23:17.079 --> 00:23:20.920
thisay is a little bit gross. But I realized that

242
00:23:20.960 --> 00:23:25.440
in some call centers they're so strict, or it used

243
00:23:25.480 --> 00:23:27.519
to be, and it's probably got worse. To be a fair,

244
00:23:27.519 --> 00:23:30.920
it's got more strict. I can't mentionine it was going

245
00:23:31.319 --> 00:23:34.880
in the other way, because it definitely wasn't going in there. Yeah,

246
00:23:34.880 --> 00:23:44.599
it was definitely going towards being really regimented and watching

247
00:23:44.680 --> 00:23:47.039
everything you do. If we go every time you're on

248
00:23:47.079 --> 00:23:49.720
the phone, every time you're off the phone, how long

249
00:23:49.759 --> 00:23:51.759
you're on a break for things like that, You know,

250
00:23:53.119 --> 00:23:54.680
the first tide of time I had a job in

251
00:23:55.200 --> 00:23:58.799
a call center, I could just take a little break

252
00:23:58.839 --> 00:24:01.720
and no one seemed to notice or bother about it.

253
00:24:04.359 --> 00:24:13.119
And remember the last time. So yeah, sort of fifteen

254
00:24:13.200 --> 00:24:18.680
years later, in the last sales job I had, I

255
00:24:18.759 --> 00:24:21.880
was on people knocking on the cubicle door saying he

256
00:24:21.960 --> 00:24:27.720
came back to work. At some point I'd look under

257
00:24:27.759 --> 00:24:31.519
the under the well. Sometimes I just open the door,

258
00:24:31.559 --> 00:24:36.279
say what so don't it's open, just coming and they

259
00:24:36.400 --> 00:24:39.759
come in like I thought you, I thought you'd be finished,

260
00:24:39.759 --> 00:24:44.119
and you ever trousers up. I said, well, you're the

261
00:24:44.119 --> 00:24:51.839
one wearing a gas mask and it has with you. Ah,

262
00:24:51.960 --> 00:24:53.720
why are you in your dinner on a toilet And

263
00:24:53.799 --> 00:24:56.440
I was like just really getting in your Yeah, but

264
00:24:56.640 --> 00:25:00.720
like it's my business, don't bother me. There certain things

265
00:25:00.759 --> 00:25:03.000
you can't do. I would sort of put like a

266
00:25:03.920 --> 00:25:09.480
list of things not to do in the call center environ. Meant,

267
00:25:11.799 --> 00:25:17.440
I'm trying to think of some other things. You have

268
00:25:17.519 --> 00:25:21.599
to be a lot more careful now verbally, I mean,

269
00:25:21.599 --> 00:25:24.920
there was a time when you may find it hard

270
00:25:24.960 --> 00:25:29.839
to believe that. Sometimes I might not say the right

271
00:25:29.880 --> 00:25:47.200
thing occasionally, and you've got to be a little bit careful. Yeah,

272
00:25:47.440 --> 00:25:50.359
don't lend money. It's another thing. Don't lend money to

273
00:25:50.440 --> 00:25:53.480
someone that's just been sacked. You ain't going to see

274
00:25:53.480 --> 00:25:57.079
that money again. That happened to me once. I mean,

275
00:25:57.119 --> 00:26:01.000
it's this lady got on really rover like I did

276
00:26:01.200 --> 00:26:05.119
most of the people I worked with, and she got

277
00:26:05.119 --> 00:26:09.759
fired because she wasn't selling. And she said, oh, can

278
00:26:09.759 --> 00:26:11.400
you lend me ten pounds? I can get a bottle

279
00:26:11.400 --> 00:26:14.319
of wine. Yeah. Sure, I'll get back to you later. Yeah, okay,

280
00:26:15.240 --> 00:26:19.680
I generally thought she would. No, I didn't see her again.

281
00:26:26.480 --> 00:26:32.720
I want him. I did no guard your blinding. There

282
00:26:32.759 --> 00:26:35.240
was one. Yeah, I did see her again. She was

283
00:26:38.200 --> 00:26:52.839
this is a few years later, and she was it's

284
00:26:52.960 --> 00:26:55.559
like a country road. I was someone else's driving, so

285
00:26:55.599 --> 00:26:59.400
I don't drive going down a country road. And I

286
00:26:59.480 --> 00:27:02.559
saw this thing, these things in the air like moving around,

287
00:27:02.599 --> 00:27:07.000
of course, and there was a horse in the ditch

288
00:27:07.279 --> 00:27:13.960
upside down, right, which is something you don't see very often.

289
00:27:15.799 --> 00:27:23.920
We're going its legs and stuff. And when we stopped laughing,

290
00:27:24.000 --> 00:27:27.000
we got out of the car and we sort of like,

291
00:27:27.799 --> 00:27:33.319
that's strange. I didn't realize there was someone well, not underneath,

292
00:27:33.519 --> 00:27:38.119
but you know, kind of trapped a little bit, just

293
00:27:38.200 --> 00:27:42.160
not not in a bad way, just just a torso

294
00:27:42.759 --> 00:27:45.799
and no, just like you underneath the horse a little way,

295
00:27:45.839 --> 00:27:53.000
but not not injured or anything. I heard this voice,

296
00:27:53.000 --> 00:27:58.599
and I've got a quite good memory for voices, and

297
00:27:58.680 --> 00:28:05.440
I said, Steve, is that you? And she said no.

298
00:28:09.240 --> 00:28:17.039
I said Robert, she said no, Andy, she said no,

299
00:28:22.559 --> 00:28:26.759
she said Zoe. At this point, she's actually looking at

300
00:28:26.799 --> 00:28:30.920
me because I could see well I'm pointing. I'm just

301
00:28:31.039 --> 00:28:34.400
like a few inches away from her face, but I

302
00:28:34.440 --> 00:28:36.720
was looking. That's why I find the best way to

303
00:28:36.759 --> 00:28:40.960
look is by actually focusing your eyes on the object.

304
00:28:41.920 --> 00:28:44.519
And because my eyes sighted and so good, I have

305
00:28:44.559 --> 00:28:47.599
to get a little bit closer. But she's saying, can

306
00:28:47.599 --> 00:28:51.000
you move back a bit? I said, okay, sorry, what hi? Zoe?

307
00:28:51.039 --> 00:28:55.880
Are you right? He said yeah. I said, oh good,

308
00:28:56.160 --> 00:28:58.279
I'll see you see I'm not aim my look. Look,

309
00:28:59.839 --> 00:29:07.599
I'm trapped I said, oh, yeah, you're only ten pound.

310
00:29:08.240 --> 00:29:12.160
Can I get my ten pound back? Please? She said, no,

311
00:29:13.480 --> 00:29:17.640
I don't have it, she said. I said, oh, okay,

312
00:29:17.680 --> 00:29:21.160
no worries. Well, don't worry. We're going to go and

313
00:29:21.200 --> 00:29:24.359
I'm just going to I'm going to call you, get

314
00:29:24.400 --> 00:29:26.480
help for you on a call up and get help

315
00:29:26.519 --> 00:29:32.000
for you. Okay, Yeah, they'll be here soon. Don't worry. Bye,

316
00:29:32.839 --> 00:29:40.359
see ya. Don't know how she got on. I didn't

317
00:29:40.359 --> 00:29:43.039
call any help, just oh I did. No, I didn't.

318
00:29:43.200 --> 00:29:46.920
It was made up. Nothing, nothing happened. Bicycles sell. Why

319
00:29:46.920 --> 00:29:50.640
would I talk about bicycle bells now? How much I'm

320
00:29:50.640 --> 00:29:53.319
going to talk, I'd like to spend a whole hour

321
00:29:53.480 --> 00:29:59.440
talking about bicycle bells. The hole in bread dust motes.

322
00:30:00.000 --> 00:30:04.759
I don't know what dust mote is. The exact moment

323
00:30:04.880 --> 00:30:10.079
of kettle reaches boil water, finding its voice, then settling again.

324
00:30:10.359 --> 00:30:13.640
It's like it's making its own jokes up the fridgid

325
00:30:13.680 --> 00:30:15.960
light that lives its whole life waiting for the door

326
00:30:16.000 --> 00:30:22.279
to open, or parking, lots of seagulls, of patrol in land,

327
00:30:22.359 --> 00:30:27.920
tarmac like this safeguard and an invisible shoreline. This is

328
00:30:27.960 --> 00:30:30.359
not me. This is chatch Ebt coming up with this stuff.

329
00:30:30.640 --> 00:30:33.200
That is not what I meant when I said twenty

330
00:30:33.279 --> 00:30:38.640
strange Monday and everyday subjects. I mean socks, Okay, I

331
00:30:38.759 --> 00:30:46.279
mentioned socks, street lamp halos pulling on wet pavement as

332
00:30:46.319 --> 00:30:52.200
if each podle has its own private moon. It's getting

333
00:30:52.240 --> 00:30:56.200
a little bit fragrant, a little bit cocky lately, chatch Ebt,

334
00:30:56.680 --> 00:31:04.839
I found get a little bit full of itself. Stationary

335
00:31:04.960 --> 00:31:10.640
escalators when broken, that transform instantly from effortless ride to

336
00:31:10.759 --> 00:31:17.319
challenging staircase. That's true. That is very true, isn't it?

337
00:31:17.759 --> 00:31:21.640
Because they're not easy to walk up a day because

338
00:31:22.319 --> 00:31:28.240
the escalators when you have to walk up them, they're

339
00:31:28.519 --> 00:31:34.279
a little bit too high, a little bit too high.

340
00:31:34.720 --> 00:31:39.359
I don't know why they make them so high, you know.

341
00:31:39.640 --> 00:31:43.799
I quite like the escalators that you get in airports

342
00:31:45.319 --> 00:31:48.799
that just go flat you literally just standing on them

343
00:31:48.839 --> 00:31:53.079
for half an hour. It's like, Wow, why can't we

344
00:31:53.119 --> 00:31:58.160
have these everywhere? Why can't we just have them everywhere? Literally?

345
00:31:58.319 --> 00:32:05.880
Just who wouldn't need a buses you know, for short

346
00:32:05.960 --> 00:32:11.400
journeys or even you know, I mean, if it goes

347
00:32:11.720 --> 00:32:15.599
fast enough, it might be outside for an hour, but

348
00:32:15.640 --> 00:32:18.759
you could get to town maybe in an hour hour

349
00:32:18.759 --> 00:32:23.359
and a half perhaps, you know, just for people that

350
00:32:24.240 --> 00:32:26.359
maybe have a seat, if you want to have a seat,

351
00:32:26.920 --> 00:32:28.559
you're said, it's the same as having a bus or

352
00:32:28.599 --> 00:32:32.240
a train or a tram. But the escalator is, you know,

353
00:32:32.279 --> 00:32:35.119
once you're on there, they can go fairly fast, can't they,

354
00:32:36.240 --> 00:32:42.400
Because you can't providing it's got safety, you can't go anywhere,

355
00:32:42.400 --> 00:32:45.960
can you. It's not like you can fall off, unless,

356
00:32:45.960 --> 00:32:52.160
of course you know you can fall off. But I

357
00:32:52.200 --> 00:32:54.640
think the main thing I would say in this book is,

358
00:32:56.839 --> 00:32:59.799
as in dos and don'ts one of the main things.

359
00:33:04.160 --> 00:33:07.559
And this is the big difference that I found because

360
00:33:07.599 --> 00:33:10.240
not only did I do sales, I also listened to

361
00:33:10.319 --> 00:33:14.039
phone calls. And I was listening to phone calls in

362
00:33:14.039 --> 00:33:17.359
the very first job I had in two thousand and one,

363
00:33:17.640 --> 00:33:19.240
well it was two thousand and two that I was

364
00:33:19.279 --> 00:33:31.839
listening to the calls and two thousand and three, and

365
00:33:31.880 --> 00:33:35.839
that was mainly because I wanted to find out what

366
00:33:35.880 --> 00:33:38.559
other sellers are doing. I wanted to find out what

367
00:33:38.640 --> 00:33:41.319
their secrets were and what they were saying that was

368
00:33:42.079 --> 00:33:44.920
getting them all as sales. So I used to listen

369
00:33:45.000 --> 00:33:51.519
to the top seller who was called Jodie, and it

370
00:33:51.599 --> 00:33:54.680
was great on the phone. You can't be you can't

371
00:33:54.759 --> 00:33:56.880
not be great and be the top seller, you know.

372
00:33:57.480 --> 00:34:01.599
So he was the only person something is consistently better

373
00:34:01.640 --> 00:34:06.519
than me sales wise. There was a few people that

374
00:34:06.599 --> 00:34:09.079
were really good as well, but I'm just he was

375
00:34:09.719 --> 00:34:19.360
head and shouldered really above everyone. And but I also

376
00:34:19.480 --> 00:34:22.519
listened to loads and loads and loads and hundreds and

377
00:34:22.639 --> 00:34:28.159
hundreds of calls, hundreds and hundreds when I was doing

378
00:34:28.159 --> 00:34:30.559
that as a living, listening to calls in the course center.

379
00:34:33.960 --> 00:34:44.239
And the one stand out shout out obvious difference between

380
00:34:47.039 --> 00:34:51.960
on sales, the difference between someone who, okay, let's forget.

381
00:34:51.960 --> 00:34:55.480
So you've got three brackets, right, I'm going to do

382
00:34:55.559 --> 00:35:02.039
a little thing. So you've got top sales or top sellers,

383
00:35:03.159 --> 00:35:07.400
so I forget them. You know, that's a different bracket.

384
00:35:07.440 --> 00:35:14.440
So forgetting them, and you've got the bottom the bottom sellers,

385
00:35:15.519 --> 00:35:21.360
which is made up of two categories of people or

386
00:35:21.400 --> 00:35:24.880
probably three. Actually this first of all is the people

387
00:35:24.880 --> 00:35:27.599
that are just starting out. And there's no reason for

388
00:35:27.679 --> 00:35:30.800
it for a new person to be a good seller

389
00:35:30.840 --> 00:35:33.239
because they're just learning, they're still learning about the product,

390
00:35:33.599 --> 00:35:35.760
they're learning a job. May never have worked in a

391
00:35:35.800 --> 00:35:40.519
core center before, so it takes people time. I know

392
00:35:40.639 --> 00:35:43.480
some people may have done it before, so they'd be

393
00:35:43.519 --> 00:35:48.159
good straight away. But anyway, so you've got the newbies,

394
00:35:50.880 --> 00:35:57.480
then you've got the coasters. So there's them ones, which

395
00:35:57.480 --> 00:36:01.440
are basically they turn up. They don't care about a bonus.

396
00:36:02.119 --> 00:36:07.159
They're happy with the basic salary, which in sales jobs

397
00:36:07.239 --> 00:36:18.239
is usually fairly low. Oops. So some sales companies let

398
00:36:18.320 --> 00:36:22.880
them people get by. They leave them alone because they

399
00:36:23.000 --> 00:36:29.000
need to have the telephone cause answered. And those coasters,

400
00:36:29.679 --> 00:36:38.480
the unenthusiastic people that are just not interested at all

401
00:36:39.239 --> 00:36:41.079
in the job, but they're happy to have a job.

402
00:36:41.199 --> 00:36:47.480
You know, they're not they're not a problem. They're good

403
00:36:47.480 --> 00:36:50.519
at what they do. These are the coasters. They're good

404
00:36:50.519 --> 00:36:53.159
at what they do. They're nice, probably nice to be around.

405
00:36:53.920 --> 00:36:58.039
They're pleasant and they make this they make the environment

406
00:36:58.199 --> 00:37:01.960
a nice, friendly place. They're reliable, and they turn up

407
00:37:02.000 --> 00:37:09.119
every day, don't have much sick time off, probably turn

408
00:37:09.199 --> 00:37:13.360
up on in January beginning of January with all their

409
00:37:13.400 --> 00:37:17.679
holidays written down for the year ahead, you know, very organized,

410
00:37:18.599 --> 00:37:27.400
and they're the kind of I suppose the really important

411
00:37:27.440 --> 00:37:32.440
people in a sense of a lot of these companies

412
00:37:33.079 --> 00:37:37.280
they have contracts where they have to fulfill answer in

413
00:37:37.320 --> 00:37:40.079
a certain amount of calls, and they get another company

414
00:37:40.079 --> 00:37:44.079
that sends the course to them. So it's you know,

415
00:37:44.119 --> 00:37:47.280
it's a lot going on there. So they're they're important,

416
00:37:48.199 --> 00:37:53.639
but ultimately they won't care. The newbies will care about

417
00:37:54.079 --> 00:37:58.199
you know what I'm about to say, The coasters got

418
00:37:58.239 --> 00:38:01.159
to be a little bit careful to coasters, start hassling

419
00:38:01.159 --> 00:38:03.679
them and then probably start to look for another job.

420
00:38:06.000 --> 00:38:09.159
Hassle those ones to get more sales because they don't

421
00:38:09.159 --> 00:38:13.840
care about the bonus. But they're happy to have a job.

422
00:38:15.679 --> 00:38:21.920
They just want to stress free, relaxing environment to work in.

423
00:38:22.880 --> 00:38:26.920
And you know, as I said, without them, they're the

424
00:38:26.960 --> 00:38:32.000
ones that can be relied on and they may stay

425
00:38:32.039 --> 00:38:39.480
for a long time. Then you've got the ones that

426
00:38:39.559 --> 00:38:44.360
are just that don't want to be there. So that's

427
00:38:44.400 --> 00:38:47.719
the fourth one on the bottom. People that don't want

428
00:38:47.719 --> 00:38:53.280
to be there. Don't want to be there. It's like

429
00:38:53.320 --> 00:38:58.280
a little lecture. It's like a Ted talk, a Jay talk.

430
00:38:59.280 --> 00:39:03.960
So don't want to be there for whatever reason. And

431
00:39:05.199 --> 00:39:06.519
if I don't want to be there, they're not going

432
00:39:06.559 --> 00:39:11.719
to be good sellers. Probably. I mean it's there are

433
00:39:11.760 --> 00:39:15.599
those people that are just really good and while they're

434
00:39:15.639 --> 00:39:18.920
looking for somewhere else fair enough, but someone that's just

435
00:39:18.960 --> 00:39:25.079
coming in, Yeah, I've been one of them. I've been

436
00:39:25.119 --> 00:39:30.239
in that situation. I've been in the newbie situation four times.

437
00:39:31.800 --> 00:39:38.920
I've been in that don't want to be their situation one, two,

438
00:39:39.000 --> 00:39:46.000
three times, three times or four times, sometimes temporarily, sometimes

439
00:39:46.440 --> 00:39:48.480
to the point where I just had to had to

440
00:39:48.519 --> 00:39:54.519
get out or change department. And then you've got the

441
00:39:54.559 --> 00:39:58.599
other ones who, well, you've got another side, the incompetent.

442
00:40:00.039 --> 00:40:02.880
I don't mean this in a bad way, but they're

443
00:40:02.960 --> 00:40:07.800
just really bad at the job. It's not suitable for them.

444
00:40:08.079 --> 00:40:15.079
Not everybody's suitable for everything, are they. I mean not

445
00:40:15.159 --> 00:40:26.280
everybody can be as perfect as always felt the same say. Yeah,

446
00:40:26.360 --> 00:40:28.599
some people just it's not it's not the right job

447
00:40:28.679 --> 00:40:34.719
for them. And and you get that actually can break

448
00:40:34.760 --> 00:40:38.199
that into different categories as well. So people that are incompetent,

449
00:40:38.679 --> 00:40:41.639
I don't like the word incompetent, but not very good

450
00:40:41.639 --> 00:40:45.360
at the job. I mean I was incompetent when I

451
00:40:45.400 --> 00:40:47.920
first started. So there's a lot of incompetent people in

452
00:40:47.960 --> 00:40:51.440
the newbies. But that's because they don't know what they're

453
00:40:51.480 --> 00:40:58.239
doing yet. But if after two months they're still incompetent,

454
00:40:58.559 --> 00:41:02.440
or you know, a year there's still incompetent, then they're

455
00:41:02.480 --> 00:41:06.840
the ones that won't probably still be working there. They're

456
00:41:06.840 --> 00:41:14.159
the ones that will be got got rid of. But

457
00:41:14.199 --> 00:41:16.480
then you can break that up because you've got incompetent

458
00:41:16.519 --> 00:41:21.840
people that are both. I've known people that really love

459
00:41:21.920 --> 00:41:26.480
what they're doing. They love it, they love doing it,

460
00:41:28.000 --> 00:41:32.119
and they will sell loads of insurance, but I do

461
00:41:32.159 --> 00:41:35.719
it wrongly. You know. There was this one lad he

462
00:41:35.960 --> 00:41:41.280
was he was selling selling car insurance, and it turned

463
00:41:41.320 --> 00:41:45.000
out it's he had like a really really good week

464
00:41:46.400 --> 00:41:50.519
and it's sold car insurance to a van company, some

465
00:41:50.760 --> 00:41:56.239
haulage company, a delivery you know, and my company didn't

466
00:41:56.320 --> 00:42:01.639
ensure commercial vehicles. But he sold no normal personal car

467
00:42:01.679 --> 00:42:06.599
insurance to this delivery company van which had like thirty vans,

468
00:42:08.519 --> 00:42:15.159
and he ensured each of them individually. So he was,

469
00:42:15.440 --> 00:42:20.280
you know, he was super excited, and everyone was saying

470
00:42:20.280 --> 00:42:22.559
how good he'd done. Because people didn't realize at the

471
00:42:22.599 --> 00:42:30.239
time until the information kind of went through, and because

472
00:42:30.480 --> 00:42:32.639
at them days, I think they didn't seem to check

473
00:42:33.519 --> 00:42:37.960
necessarily and then if there was a claim, they realized, well,

474
00:42:38.159 --> 00:42:41.760
you're not covered because of a commercial vehicle, and then

475
00:42:42.039 --> 00:42:46.000
they're a big who hah. I know someone who did

476
00:42:46.000 --> 00:42:51.360
that and they they got sacked for that. Someone actually

477
00:42:51.360 --> 00:42:55.800
got sacked. The very first week I was working at

478
00:42:55.960 --> 00:43:03.360
church Hill Insurance Company, I was in training and the

479
00:43:03.400 --> 00:43:08.440
trainer came in and one of the managers came in

480
00:43:08.559 --> 00:43:12.320
that's it and told us all that they've had to

481
00:43:12.360 --> 00:43:15.639
sack someone. Now, bearing in mind, this is in two

482
00:43:15.679 --> 00:43:22.480
thousand and one, so this is quite something that people

483
00:43:22.480 --> 00:43:27.159
were saying to each other, you know at the time. Well,

484
00:43:27.199 --> 00:43:30.960
what happened is this woman, the old man whoever it

485
00:43:31.039 --> 00:43:35.920
was that was on the phone, said, we started being

486
00:43:36.079 --> 00:43:48.280
rude to the the cour center staff member started being rude.

487
00:43:49.280 --> 00:44:15.159
And I can't remember what he said. What did he say,

488
00:44:09.639 --> 00:44:23.880
m oh, oh, I'm trying to fight right, So he's

489
00:44:23.960 --> 00:44:32.519
been this custom was being a bit rude. So the

490
00:44:32.559 --> 00:44:37.079
person in the call senter said it had enough and

491
00:44:37.119 --> 00:44:42.480
he said, okay, sorry about this, but you are the

492
00:44:42.480 --> 00:44:48.039
weakest link. Goodbye, and he put the phone down. She

493
00:44:48.199 --> 00:44:52.519
called back and they The weird thing about it is

494
00:44:52.920 --> 00:44:56.679
the manager was laughing as he was telling us, and

495
00:44:56.719 --> 00:45:02.559
we were laughing, and I was thinking, why would you

496
00:45:03.079 --> 00:45:04.960
Why do you really have to sack in for that.

497
00:45:06.079 --> 00:45:09.199
I know it's it's unprofessional to do that to a customer.

498
00:45:09.360 --> 00:45:17.960
I get that, but maybe move them into a different

499
00:45:18.000 --> 00:45:24.119
department or give them, put them back into training something

500
00:45:24.480 --> 00:45:33.239
rather than getting rid of them. I don't know anyway,

501
00:45:33.280 --> 00:45:39.639
that's that's that happened. And so you've got the people

502
00:45:39.760 --> 00:45:43.119
that are just really kind of not very good at

503
00:45:43.119 --> 00:45:47.760
the job or you know, like selling car insurance to

504
00:45:47.800 --> 00:45:57.119
the wrong people. It's like people with minibusses and tractors

505
00:45:57.119 --> 00:46:05.159
and stuff. And then you've got the people who I

506
00:46:05.199 --> 00:46:09.320
think that's everything, the people who don't want to be there.

507
00:46:09.440 --> 00:46:11.920
And you've got incompetent people. Yeah, that's kind of most

508
00:46:11.920 --> 00:46:17.280
of the ones at the bottom. With the incompetent ones

509
00:46:17.960 --> 00:46:21.719
training and it's more training, find out if they want

510
00:46:21.719 --> 00:46:24.079
to be there, find out if they want to do

511
00:46:24.119 --> 00:46:29.519
the job, and if they're enthusiastic teaching that newbies, they'll

512
00:46:29.559 --> 00:46:32.480
be fine. There's always a percentage that won't. It's just

513
00:46:32.559 --> 00:46:38.320
normal on it, but coasters need them. The ones that

514
00:46:38.360 --> 00:46:43.679
don't want to be there, then they need to leave.

515
00:46:45.440 --> 00:46:51.679
Because I've sat next to people that didn't want to

516
00:46:51.679 --> 00:46:58.519
be there. It's hard. It's really really hard, really hard

517
00:46:59.400 --> 00:47:06.559
to because they won't sell anything generally, and I've actually

518
00:47:06.599 --> 00:47:10.719
sat next to people it's moaning the whole time. It's like,

519
00:47:10.800 --> 00:47:14.039
come on, you've got to if you're going to do sales,

520
00:47:14.079 --> 00:47:17.559
you need to have a degree of positivity, a lot

521
00:47:17.599 --> 00:47:22.400
of positivity in fact. But because you know, the older

522
00:47:22.559 --> 00:47:27.199
big r is there all day long, the rejections, you know,

523
00:47:27.239 --> 00:47:30.000
you have to get used to people saying no and

524
00:47:30.320 --> 00:47:33.320
to still keep going, still keep talking to them and

525
00:47:33.559 --> 00:47:39.320
you know, try and turn it around. So the ones

526
00:47:39.360 --> 00:47:44.079
that genuinely don't want to be there, they kind of

527
00:47:44.119 --> 00:47:49.679
have to be let go. It's a shame, but they're

528
00:47:49.840 --> 00:47:53.280
they're just it's it's not fair. And everyone else it's there,

529
00:47:54.559 --> 00:48:04.880
coasters providing their positive good newbies again, that's just living it.

530
00:48:06.199 --> 00:48:09.960
And then the incompetent people if they don't change, then

531
00:48:10.000 --> 00:48:12.079
of course they have to go as well, because that

532
00:48:12.159 --> 00:48:18.320
could cost a company so much money and a bad reputation. Now,

533
00:48:18.480 --> 00:48:24.960
then it brings you down to the newbies and the coasters,

534
00:48:26.639 --> 00:48:29.800
and then you've got those that with the newbies, that's

535
00:48:29.800 --> 00:48:32.159
going to break up between people are going to be coasters.

536
00:48:32.559 --> 00:48:34.639
People are going to just not want to be there.

537
00:48:34.760 --> 00:48:40.719
People that are end up being really good sellers. Now,

538
00:48:40.719 --> 00:48:45.880
the difference between someone like a coaster or at the bottom,

539
00:48:45.960 --> 00:48:54.920
let's say, not selling and selling especially something like an

540
00:48:55.000 --> 00:49:02.079
insurance or a core center environment. The differences between someone

541
00:49:02.199 --> 00:49:08.800
being in the bottom rank and in the middle the

542
00:49:08.880 --> 00:49:12.199
main difference. Being in the top's a different thing, but

543
00:49:12.400 --> 00:49:16.719
being moving from the bottom to the middle in sales

544
00:49:17.800 --> 00:49:22.000
only one major thing, Only one main difference that I

545
00:49:22.159 --> 00:49:25.840
found after listening to hundreds and hundreds and hundreds of

546
00:49:25.880 --> 00:49:31.519
calls over the years when I was doing that job,

547
00:49:33.480 --> 00:49:43.079
and that is simply asking for the business, even if

548
00:49:43.119 --> 00:49:47.840
it's just so, do you want it. The amount of

549
00:49:47.880 --> 00:49:52.800
people that are in the bottom category I say bottom,

550
00:49:52.800 --> 00:49:55.119
you know, I'm talking about sales wise, not human wise.

551
00:49:56.480 --> 00:50:00.440
The ones that are kind of especially like the coast,

552
00:50:00.000 --> 00:50:04.400
a lot of them might't even ask for the business.

553
00:50:06.119 --> 00:50:08.639
I remember hearing one bloke saying, he said, so you

554
00:50:08.639 --> 00:50:12.760
don't want an India. That was his sales tactic. You

555
00:50:12.800 --> 00:50:17.360
don't want it here. It sounds rubbish, don't it. He

556
00:50:17.400 --> 00:50:19.480
didn't say that, but it's like, you don't want it.

557
00:50:21.840 --> 00:50:24.280
I remember hearing one person. I think they were quite

558
00:50:24.400 --> 00:50:31.800
new actually, but they gave the customer really good Most

559
00:50:31.840 --> 00:50:36.800
people are pretty good on the phones. Okay, that would

560
00:50:36.800 --> 00:50:44.480
be a separate thing. So phone voice, BlimE me, that's

561
00:50:44.519 --> 00:50:48.079
a whole that's a whole bag of cockproaches. That is

562
00:50:48.719 --> 00:50:56.000
the phone voice. So there was this one person I

563
00:50:56.039 --> 00:51:02.960
remember hearing them, and they were saying, why did the

564
00:51:03.079 --> 00:51:09.519
quote perfectly good? Quotation got on really well with the

565
00:51:09.559 --> 00:51:12.440
person on the end of the phone that a person's

566
00:51:12.679 --> 00:51:14.960
got on with them, They like, you know, it's very

567
00:51:14.960 --> 00:51:25.519
good with port and gave a price which was way lower.

568
00:51:26.400 --> 00:51:28.719
It's like two hundred pounds lower than what they were

569
00:51:28.800 --> 00:51:37.840
previously being quoted for for the year. And the customer

570
00:51:37.880 --> 00:51:41.400
was saying, that's brilliant. That saved me two hundred pounds.

571
00:51:41.840 --> 00:51:44.880
I've been phoning around all day long and the best

572
00:51:44.920 --> 00:51:47.719
price I got was fifty pound cheaper. You've got a

573
00:51:47.719 --> 00:51:51.519
two hundred pound cheaper. That's amazing. And it comes with

574
00:51:51.519 --> 00:51:56.119
a breakdown wow. And you could tell they were clearly

575
00:51:56.320 --> 00:51:59.719
breakdancing on the phone. You could just by the voice.

576
00:51:59.719 --> 00:52:02.039
You could how that the man was spinning on his head.

577
00:52:02.880 --> 00:52:06.639
And the salesperson just said oh, I kind of well,

578
00:52:06.679 --> 00:52:21.440
thanks by It's just like, what thanks recording? What's the

579
00:52:21.559 --> 00:52:27.239
sales job? Like? It's thanks? I want to take it. No,

580
00:52:27.360 --> 00:52:32.440
that's all right. I wouldn't take it far. You let

581
00:52:32.519 --> 00:52:37.599
someone else do it. It's amazing the amount of people

582
00:52:37.599 --> 00:52:39.760
I heard. He's like, wait, do you want the reference number?

583
00:52:43.360 --> 00:52:46.280
You know? What I did is a difference. Again, So

584
00:52:46.440 --> 00:52:50.760
the difference is those that ask for the business and

585
00:52:50.800 --> 00:52:53.800
those that don't. If you answer the business, if you

586
00:52:53.840 --> 00:52:58.679
don't answer the business, you're in the bottom the bottom rack.

587
00:52:58.840 --> 00:53:05.320
What I say, just by asking every single customer for

588
00:53:05.400 --> 00:53:09.079
the business, when you get a good price, we'll just

589
00:53:09.119 --> 00:53:11.079
lay it that when you get a good price, that

590
00:53:11.119 --> 00:53:17.480
puts you into the middle bracket. Now to move into

591
00:53:17.480 --> 00:53:22.599
the top bracket, you have to there's a lot more

592
00:53:22.639 --> 00:53:26.159
things you need to do, but one thing, or you

593
00:53:26.199 --> 00:53:30.480
could say, let's say there's a middle top between the

594
00:53:30.519 --> 00:53:34.679
middle and the top. So another section, and that's the

595
00:53:34.719 --> 00:53:38.559
people that ask for the business every time, regardless of price,

596
00:53:39.599 --> 00:53:43.960
regardless of how much it comes up as anything. Why

597
00:53:43.960 --> 00:53:46.199
would you do that? Someone has just said that the

598
00:53:46.320 --> 00:53:48.519
price for insurance is five hundred and you come up

599
00:53:48.519 --> 00:53:53.119
at six point fifty. They might have been lying. They

600
00:53:53.159 --> 00:53:55.840
might have mean just be teasing you, trying to get

601
00:53:55.840 --> 00:53:59.960
a cheaper price. They might be unhappy with a car

602
00:54:00.079 --> 00:54:04.119
insurance currently you know there is it could be any

603
00:54:04.199 --> 00:54:10.079
kinds of things. So also the benefit is it gets

604
00:54:10.159 --> 00:54:12.000
you used. This is good, this is going to be

605
00:54:12.000 --> 00:54:15.559
a good book in it. It gets you used to asking,

606
00:54:16.280 --> 00:54:19.639
because that seems to be the biggest hurdle for people

607
00:54:19.719 --> 00:54:23.920
at work in sales when they first start, is asking

608
00:54:23.960 --> 00:54:27.480
for the business. And as I've listened, I listened to

609
00:54:27.760 --> 00:54:31.079
hundreds of calls. I mean for the for about a year,

610
00:54:31.280 --> 00:54:42.239
what's a year one two thousand and six, two thousands,

611
00:54:43.639 --> 00:54:46.559
two thousand and four too fair, five to two thousand

612
00:54:46.800 --> 00:54:50.119
a year and a half. That's all I did listening

613
00:54:50.159 --> 00:54:53.480
to phone calls, but all day, every day, well you know,

614
00:54:53.880 --> 00:54:56.599
work working hours for a year and a half, listening

615
00:54:56.599 --> 00:55:00.000
to phone calls, listening to sales calls as well as

616
00:55:00.079 --> 00:55:04.119
other departments, but mainly mainly sales. So I've listened to

617
00:55:04.159 --> 00:55:07.760
so many calls, and I've heard some of the weirdest

618
00:55:07.760 --> 00:55:13.679
things as well, plus my own phone calls that I've done,

619
00:55:14.320 --> 00:55:17.000
and also listening to other people on the tables around

620
00:55:17.039 --> 00:55:23.360
me as well as in the other job. In the

621
00:55:23.400 --> 00:55:26.880
first sales job, actually listening to people's calls because I

622
00:55:26.920 --> 00:55:31.159
was allowed Tom not quite sure. They just let me

623
00:55:31.199 --> 00:55:38.119
because I was one of the top sellers. So ask

624
00:55:38.639 --> 00:55:45.400
every time, ask for the sale every single time. And

625
00:55:46.199 --> 00:55:49.079
it's not just you know, so would you like to

626
00:55:49.079 --> 00:55:53.079
say that? Even if it's I used to, it's more

627
00:55:53.159 --> 00:55:58.320
fun if you get a price it's like seven seven pounds.

628
00:55:58.719 --> 00:56:00.960
They say it's a twenty one year old and they've

629
00:56:00.960 --> 00:56:04.480
got you know, they've got a car that probably cost

630
00:56:04.559 --> 00:56:07.400
them five hundred pound, but it's one of the most

631
00:56:07.440 --> 00:56:09.920
expensive cars to ensure for a twenty one year old

632
00:56:10.000 --> 00:56:12.280
or a seventeen year old, and you give them the

633
00:56:12.320 --> 00:56:13.960
price that, yeah, it's going to be four and a

634
00:56:14.000 --> 00:56:19.320
half thousand pounds, so you want to take that and

635
00:56:19.360 --> 00:56:24.280
it's fun. It's not fun giving someone a horrible high price,

636
00:56:24.760 --> 00:56:27.159
but it's fun because it makes them laugh as well,

637
00:56:28.000 --> 00:56:32.519
because sometimes the price is so ridiculous, just because maybe

638
00:56:32.559 --> 00:56:35.199
the company you're working for doesn't deal with those kind

639
00:56:35.280 --> 00:56:38.360
of people, doesn't deal with young drivers, or doesn't deal

640
00:56:38.360 --> 00:56:44.400
with expensive fast cars more aimed at the middle aged bracket.

641
00:56:45.079 --> 00:56:56.519
You know, so is that and then Ja to J talks,

642
00:56:57.079 --> 00:57:01.280
so the Ted talks. Wow again you've got the top sellers.

643
00:57:02.639 --> 00:57:05.119
So you don't say do you want to take that?

644
00:57:08.039 --> 00:57:13.000
You go from asking, So you go from not asking

645
00:57:13.039 --> 00:57:17.639
it all at the bottom in the middle, asking when

646
00:57:17.639 --> 00:57:21.199
it's a good price, because it's it's hard to ask

647
00:57:21.239 --> 00:57:23.400
when it's a crap price when you're just starting out.

648
00:57:23.840 --> 00:57:28.079
It really is, it really is. I mean I don't

649
00:57:28.119 --> 00:57:30.920
blame people for not asking at that point, but you

650
00:57:31.000 --> 00:57:34.880
can skip the middle bit by doing that. It's a

651
00:57:34.920 --> 00:57:38.559
confidence thing, I suppose. And then secondly, then you get

652
00:57:38.599 --> 00:57:42.920
to the top, the middle, between the top, the middle

653
00:57:42.920 --> 00:57:46.679
and the top, so that bracket which is asking every

654
00:57:46.760 --> 00:57:52.760
single time, So like, go ahead with that or should

655
00:57:52.760 --> 00:57:58.280
we get that set up? Horace is here, he's on

656
00:57:58.320 --> 00:58:03.000
the window still outside. Oh Horace. Horace has been visiting

657
00:58:03.039 --> 00:58:08.039
me for ten years now. He's gone, just a little visit,

658
00:58:08.360 --> 00:58:13.920
just like says hello, hight Jay. Now to get up

659
00:58:13.920 --> 00:58:18.400
to the top sales bracket. This isn't the only thing

660
00:58:18.400 --> 00:58:21.639
you do, but this is where the difference is. You

661
00:58:21.679 --> 00:58:26.199
don't not only do you obviously you ask for the business,

662
00:58:27.559 --> 00:58:30.599
not only do you also ask for the business regardless

663
00:58:30.599 --> 00:58:35.360
of whether it's a good price or not. You don't

664
00:58:35.599 --> 00:58:38.599
say would you like to get that set up? I

665
00:58:38.639 --> 00:58:46.000
mean you can, but generally you would say, do you

666
00:58:46.000 --> 00:58:48.039
want to do that on direct debit or just do

667
00:58:48.079 --> 00:58:52.440
it on a card? Now do you know? You give

668
00:58:52.480 --> 00:58:58.519
them an option direct debit or card, and that assumes

669
00:58:58.639 --> 00:59:02.079
you assume they're going to take it, regardless of the price.

670
00:59:02.400 --> 00:59:06.639
You assume they're going to take it. That's the difference

671
00:59:06.679 --> 00:59:08.960
between the top sellers. It's not the only it's a

672
00:59:09.000 --> 00:59:14.679
lot more, but that's a big difference between the different brackets.

673
00:59:15.199 --> 00:59:18.960
You assume that they're going to take it all the

674
00:59:19.000 --> 00:59:23.760
way through, and everything you say to the customer is

675
00:59:23.800 --> 00:59:28.599
based upon you assuming that they're going to take it.

676
00:59:29.360 --> 00:59:33.480
And part of that is having that belief system that

677
00:59:33.519 --> 00:59:37.119
you're the best company, you have the best insurance, the

678
00:59:37.119 --> 00:59:42.119
best cover, and they'll be looked after. Now, that only

679
00:59:42.159 --> 00:59:44.320
works if you believe it to be fair, unless you

680
00:59:44.400 --> 00:59:49.559
can fool yourself. It worked with Churchill because they really

681
00:59:49.639 --> 00:59:54.840
were a good company. I generally believed in Churchill, not

682
00:59:54.880 --> 00:59:56.480
that I didn't believe in the others, but it was

683
00:59:56.559 --> 01:00:03.559
much easier because I knew how good they were, so

684
01:00:08.320 --> 01:00:14.440
asking or assuming they're going to take it, and you'd

685
01:00:14.440 --> 01:00:16.840
be amazed at how many times the price comes up

686
01:00:16.920 --> 01:00:21.000
high and people say, okay, rather do a direct debit

687
01:00:23.800 --> 01:00:26.519
when it's come up at like, you know, a lot

688
01:00:26.559 --> 01:00:28.920
more than what the price they said, because you'd have

689
01:00:28.960 --> 01:00:31.360
written down the price on a piece of paper, you know,

690
01:00:31.480 --> 01:00:33.280
just to remind you of what you're looking to aim

691
01:00:33.400 --> 01:00:39.679
to get under if all possible. And there's two reasons

692
01:00:39.719 --> 01:00:42.599
for that, well, three reasons. I suppose I love my

693
01:00:42.639 --> 01:00:48.840
little categories, don't I. So the first reason is perhaps

694
01:00:48.880 --> 01:00:51.639
they fibbed about the price to start with, and it

695
01:00:51.679 --> 01:00:57.480
is a good price that you've got, okay for whatever reason,

696
01:00:58.480 --> 01:01:02.840
so maybe you have beaten the price. The second reason

697
01:01:02.880 --> 01:01:05.400
is they might really like you. Now they're not going

698
01:01:05.480 --> 01:01:07.639
to spend hundreds and hundreds of pounds more on your

699
01:01:07.679 --> 01:01:11.119
insurance if they just because they like you. Possibly they might,

700
01:01:11.239 --> 01:01:16.239
but generally not. But you know that's going to be

701
01:01:16.320 --> 01:01:19.079
a reason. Because they like you, and they might think

702
01:01:19.079 --> 01:01:20.880
they'll pay a little bit over the odds they don't care.

703
01:01:21.920 --> 01:01:24.320
They might have forgotten how much the other quotes was.

704
01:01:26.920 --> 01:01:33.079
And the other reason could be simply that they're fed

705
01:01:33.159 --> 01:01:37.440
up phoning around. They don't want to go through it anymore.

706
01:01:38.840 --> 01:01:40.800
And that used to be one of my tactics. I'd

707
01:01:40.800 --> 01:01:43.159
make the phone call. I didn't do this on purpose,

708
01:01:43.199 --> 01:01:45.960
by the way, but I would have the longest phone

709
01:01:45.960 --> 01:01:49.679
calls of anyone. Sometimes my phone calls would last forty

710
01:01:49.719 --> 01:01:51.960
minutes an hour. I had one lasted an hour and

711
01:01:52.000 --> 01:01:56.639
a half. I literally got in trouble. I got taken

712
01:01:57.719 --> 01:02:01.239
into the office, looked at your They didn't know at

713
01:02:01.280 --> 01:02:04.920
the time, they're not weren't taking much notice. They said,

714
01:02:05.400 --> 01:02:07.760
you were on the phone for an hour and a half.

715
01:02:09.000 --> 01:02:12.719
Was that Was that a sales call? Or was it

716
01:02:12.880 --> 01:02:16.039
you just phone in your family? I mean, what are

717
01:02:16.079 --> 01:02:19.960
you doing? And I said, and I pulled out in

718
01:02:20.000 --> 01:02:25.079
my form, said, so who got the top sales conversion

719
01:02:26.440 --> 01:02:30.519
in that week for that month? And it was me

720
01:02:31.480 --> 01:02:35.239
who got the most call to sales? Me who got

721
01:02:35.239 --> 01:02:40.119
the most quote to sales? Me. So I might not

722
01:02:40.320 --> 01:02:43.360
I might not get the most sales, although I did

723
01:02:43.840 --> 01:02:46.440
get the most sales sometimes, but I was still right

724
01:02:46.440 --> 01:02:50.280
at the top. But no one beat me on quote

725
01:02:50.400 --> 01:02:55.519
to sales or call to sales consistently. I mean it

726
01:02:55.599 --> 01:03:01.079
might be the odd week or so. So yeah, I

727
01:03:01.159 --> 01:03:05.599
might have only taken I might have got so for

728
01:03:05.679 --> 01:03:11.599
every four calls I get sale? What every four quotes

729
01:03:11.599 --> 01:03:17.079
I get sale? Other people that were doing really well sales,

730
01:03:17.119 --> 01:03:22.719
they'll get a conversion of maybe thirteen percent. And in

731
01:03:22.719 --> 01:03:25.480
my second sales job, I was actually, this is turning

732
01:03:25.559 --> 01:03:28.639
into bragging, isn't it. I don't mind the third the

733
01:03:28.679 --> 01:03:32.480
second job. I'll mentioned this before. The managers were in

734
01:03:32.519 --> 01:03:35.679
a meeting with the head manager of the building of

735
01:03:35.719 --> 01:03:40.119
the whole company who'd come from a different branch, and

736
01:03:40.159 --> 01:03:44.920
they came in and they said, the overall manager of

737
01:03:44.960 --> 01:03:48.599
the one I was working in, he said, we've just

738
01:03:48.639 --> 01:03:52.159
been talking about you over lunch. That had a big,

739
01:03:52.159 --> 01:03:56.079
old long lunch, you know. I said, really, is it

740
01:03:56.079 --> 01:04:01.840
about the socks and they said, yes, that's that's something

741
01:04:01.880 --> 01:04:06.199
we'll talk about with HR. But no, this is something separate,

742
01:04:06.840 --> 01:04:11.079
and we were just decided that you are the perfect

743
01:04:11.280 --> 01:04:17.360
employee for sales. I said, really, because that surprised me.

744
01:04:17.400 --> 01:04:22.360
I'm thinking life. They knew that they knew about all

745
01:04:22.360 --> 01:04:26.239
the stationary I was stealing, they probably think differently, And

746
01:04:26.280 --> 01:04:30.840
they said, oh, I said why, and he said, well,

747
01:04:33.119 --> 01:04:35.480
it's based on It's not just on sales. We've got

748
01:04:35.519 --> 01:04:39.519
people that sell more than you I said, okay, you're

749
01:04:39.559 --> 01:04:41.679
not really made me feel good right now. They said, no,

750
01:04:41.719 --> 01:04:45.519
it's not not about that, but it's about conversion. It's

751
01:04:45.559 --> 01:04:53.079
about customer satisfaction. How many times do you have things

752
01:04:53.119 --> 01:04:59.280
come back complaints or you've sold, you know, car insurance

753
01:04:59.280 --> 01:05:02.400
to someone with a pane, you know, none of that stuff.

754
01:05:03.320 --> 01:05:06.639
I said, okay, well was that once? And we laughed

755
01:05:07.800 --> 01:05:12.840
and s oh, you've got best conversion, got really good conversion,

756
01:05:13.000 --> 01:05:17.679
really good quality calls is so well. And you're also

757
01:05:19.840 --> 01:05:26.199
do everything correctly, like compliance wise, everything every questions asked

758
01:05:26.239 --> 01:05:31.639
correctly in the correct way, no misleading, even accidentally nothing.

759
01:05:32.679 --> 01:05:34.599
He said, if we could get everyone to be like you,

760
01:05:36.239 --> 01:05:42.519
we would it would be a much better company. Of course,

761
01:05:42.559 --> 01:05:46.400
we'd have to air the place out a bit more

762
01:05:46.440 --> 01:05:49.800
and maybe cover the radio is over with something to stop.

763
01:05:50.280 --> 01:05:51.880
I said, college, you have to keep talking about the

764
01:05:51.920 --> 01:05:55.760
socks and that was mentioned about an hour ago. I mean,

765
01:05:55.800 --> 01:05:58.920
it's I suppose slightly amusing to mention something that I

766
01:05:59.000 --> 01:06:01.559
mentioned an hour ago, and I managed to ease it

767
01:06:01.639 --> 01:06:05.119
back into the conversation. I mean, it's there's a certain

768
01:06:05.119 --> 01:06:07.880
amount of skill involved in that, even though it was accidental.

769
01:06:08.719 --> 01:06:14.639
And he said yeah, hmmm, you're mentioning in your podcast.

770
01:06:15.800 --> 01:06:18.519
I said, I haven't started doing I wait a minute,

771
01:06:18.519 --> 01:06:21.039
I have, haven't I I was remembering I had started

772
01:06:21.079 --> 01:06:24.679
doing podcasts at that point. He said, yeah, yeah, haven't you.

773
01:06:25.320 --> 01:06:27.000
I said, yeah, but I've not done. I'm not doing

774
01:06:27.039 --> 01:06:29.760
the let me board to sleep once yet. I'm just

775
01:06:30.159 --> 01:06:32.840
in fact, they're not even really cool podcasts at this point.

776
01:06:33.639 --> 01:06:37.960
They're just recordings I do put them on podcasts and

777
01:06:38.039 --> 01:06:43.159
on YouTube and on my Space friends stuff. I don't

778
01:06:43.199 --> 01:06:48.960
know whatever I was around at the time, and yeah,

779
01:06:49.000 --> 01:06:54.000
that was weird. So what else. So they're the things

780
01:06:54.320 --> 01:06:58.920
you should see this piece of paper. It's brilliant. So there,

781
01:06:58.920 --> 01:07:02.719
they're the sign of my simple things. Ever. Talking to

782
01:07:02.800 --> 01:07:07.559
the customer though, right, the amount of people that would

783
01:07:07.559 --> 01:07:13.800
start and be like they put a telephone voice on, Hello,

784
01:07:14.119 --> 01:07:17.719
how are you today? Are you okay today? Can I

785
01:07:17.760 --> 01:07:23.440
help you today? And like, no, stop that, stop it now.

786
01:07:25.519 --> 01:07:28.400
You just need to be natural, just talk naturally but clearly.

787
01:07:29.639 --> 01:07:33.280
Has to be clear. But also you know, it takes

788
01:07:33.320 --> 01:07:35.280
a while. It took me a while to start to

789
01:07:36.400 --> 01:07:40.760
be able to understand all the different accents because I

790
01:07:40.800 --> 01:07:44.320
was getting phone calls from literally all over the world

791
01:07:44.639 --> 01:07:50.239
or people from all over the world, and there's some

792
01:07:50.360 --> 01:07:56.000
really strong accents out there around this country. So I

793
01:07:56.039 --> 01:08:03.320
was able to manage it quite well. I was able

794
01:08:03.360 --> 01:08:05.440
to You kin't have to open your ears up a

795
01:08:05.480 --> 01:08:12.800
little bit and just focus. Really, I suppose just focus

796
01:08:12.840 --> 01:08:21.600
on what they're saying. But then there needs to be

797
01:08:22.800 --> 01:08:26.680
if you say, well, being positive, yeah, but also needs

798
01:08:26.680 --> 01:08:39.800
to be an expectation that everyone's calling to get insurance

799
01:08:39.840 --> 01:08:46.359
from you, just expect it. Expect everyone to take the insurance.

800
01:08:48.399 --> 01:08:50.520
Not in a way that you'd be disappointed if they

801
01:08:50.560 --> 01:08:52.720
don't or when they don't, because not everyone's going to

802
01:08:52.760 --> 01:08:57.600
take it, but just expect it and include that. You

803
01:08:57.840 --> 01:09:01.399
add expectation into the phone called all the way through.

804
01:09:02.119 --> 01:09:03.880
So when we get this set up for you, and

805
01:09:04.319 --> 01:09:09.039
you know you're also talking about breakdown cover maybe or

806
01:09:09.479 --> 01:09:13.479
windshield cover like windscreen, you know, it's amazing with the insurance,

807
01:09:13.520 --> 01:09:17.119
they don't even have to replace the wind screen anymore,

808
01:09:17.279 --> 01:09:19.880
just put a little carry bag over it. It's brilliant.

809
01:09:21.239 --> 01:09:28.520
That wasn't really an exact scientific fact, but just includes stuff.

810
01:09:30.079 --> 01:09:37.640
And there's certain things some salespeople are really good at.

811
01:09:37.920 --> 01:09:43.159
I was never any good at this, but they would

812
01:09:43.920 --> 01:09:50.760
really get updated with sports, so that if they got

813
01:09:50.800 --> 01:09:56.079
someone on the phone and that was from Liverpool, they'd

814
01:09:56.119 --> 01:10:02.680
start talking about football, maybe ask you know who you were?

815
01:10:02.720 --> 01:10:05.199
Are you like Everton or Liverpool? Or it was a

816
01:10:05.199 --> 01:10:08.399
good game this weekend was, wasn't it? Oh? Yeah, stuff

817
01:10:08.439 --> 01:10:17.960
like that. I could never do that because I think

818
01:10:18.000 --> 01:10:21.399
I just, yeah, I just wasn't my thing. I mean

819
01:10:21.520 --> 01:10:23.279
I could talk. What I'd do is talk about the

820
01:10:23.279 --> 01:10:29.119
weather and maybe talk about how I run out a

821
01:10:29.119 --> 01:10:33.119
tailet roll over the weekend, and yeah, just just human

822
01:10:33.199 --> 01:10:35.640
stuff that that didn't go down so well. So I

823
01:10:35.640 --> 01:10:39.640
didn't do that very often, and I made sure that

824
01:10:39.640 --> 01:10:44.399
I had enough toilet paper. I mean, I do remember

825
01:10:44.399 --> 01:10:48.399
my friend phoning me up from his office, phoning me

826
01:10:48.479 --> 01:10:50.439
up saying can you call the office please, and not

827
01:10:50.479 --> 01:10:53.399
answering the phone, and my phone's about to die because

828
01:10:53.399 --> 01:10:56.399
the battery's gone. I said, yeah, So I said where

829
01:10:56.439 --> 01:10:59.960
are you? He said, I'm in the office. I said, yeah,

830
01:11:00.439 --> 01:11:03.520
something a toilet But don't you just go into the office.

831
01:11:04.399 --> 01:11:06.159
He said, I can't because I run out of toilet roll.

832
01:11:07.760 --> 01:11:09.399
But I can't. They're not answering the phone and my

833
01:11:09.439 --> 01:11:11.520
phone's about to die, and I won't be able to

834
01:11:11.560 --> 01:11:13.239
get any toilet roll, so can you please phone the

835
01:11:13.279 --> 01:11:17.720
office now and asking to bring toilet rolling. He was

836
01:11:17.720 --> 01:11:21.000
the boss of the of the firm, so I phoned up.

837
01:11:22.119 --> 01:11:26.560
It was so funny. It was just really what a scenario.

838
01:11:27.279 --> 01:11:31.880
Everyone was just laughing because it was just such a funny,

839
01:11:32.159 --> 01:11:40.640
funny moment. Just yeah, wow. I remember once I was

840
01:11:40.680 --> 01:11:43.279
in one of the Hini's hassling me. What are you hassling?

841
01:11:43.319 --> 01:11:46.359
Before Vinny, I was in a toilet once and the

842
01:11:46.520 --> 01:11:51.079
cleaner was having a bit of a breakdown, and it

843
01:11:51.279 --> 01:11:54.359
was he mustn't have known I was in there because

844
01:11:54.359 --> 01:11:56.479
there was I think three or four cubicles in this

845
01:11:56.560 --> 01:12:00.680
toilet was a call center, and so I was sitting there,

846
01:12:03.199 --> 01:12:07.319
you know, eating the sandwiches, and all of his is

847
01:12:07.399 --> 01:12:16.600
bloke swearing, oh these messy were really shouting loudly and proper,

848
01:12:16.640 --> 01:12:21.039
going on for about ten minutes. So I flush the

849
01:12:21.079 --> 01:12:23.640
toilet eventually and walk out and he's just looking at me.

850
01:12:25.119 --> 01:12:32.279
I'm pretty pretty certainly said sorry about that. It's weird.

851
01:12:34.000 --> 01:12:39.840
Vinnie is right now hassling me to take him out,

852
01:12:40.560 --> 01:12:43.800
which means I'm going to have to go. BlimE me,

853
01:12:47.159 --> 01:12:48.560
I thought I was going to tell you more about

854
01:12:48.600 --> 01:12:51.119
this book. I'm thinking this might be a good idea,

855
01:12:51.159 --> 01:12:59.560
you know, because something I know about, something that can

856
01:12:59.600 --> 01:13:02.560
be use, can be adapted for wherever you are. There's

857
01:13:02.600 --> 01:13:05.079
a few little sales techniques as well. I could add

858
01:13:05.399 --> 01:13:07.680
a few little things that I've noticed. You can do

859
01:13:07.760 --> 01:13:10.920
that I did, that you can do that I did

860
01:13:10.920 --> 01:13:17.039
that you can do in it. Ah, I don't think

861
01:13:17.079 --> 01:13:21.119
I've ever been this excited before. Vinnie is hassling me?

862
01:13:21.199 --> 01:13:24.800
Why are you hassling me? Vinnie? Is it Archie? He

863
01:13:24.880 --> 01:13:32.159
knows Archie is outside. Probably right. Well, I'm going so

864
01:13:33.319 --> 01:13:35.520
thank you for listening. It's been a bit of a

865
01:13:35.640 --> 01:13:40.560
strange let me boy to sleep Monday. Boring objects a

866
01:13:40.560 --> 01:13:44.239
bit different from usual, but hey, difference is good, I

867
01:13:44.279 --> 01:13:51.560
think sometimes. So thank you for listening, and remember to

868
01:13:51.560 --> 01:13:54.039
be kind to yourself because you do deserve to be

869
01:13:54.079 --> 01:14:04.640
happy and be gentle with yourself. He deserved to feel safe.

870
01:14:04.960 --> 01:14:09.479
Lots of love. Bye,