May 5, 2025

(music) Monday’s Boring Objects | LMBYTS #1345 | 5th May 2025

(music) Monday’s Boring Objects | LMBYTS #1345 | 5th May 2025
Apple Podcasts podcast player icon Spotify podcast player icon
Apple Podcasts podcast player icon Spotify podcast player icon
None
WEBVTT

1
00:00:00.640 --> 00:00:06.120
Hello, and welcome to let me buy you to sleep.

2
00:00:06.559 --> 00:00:15.039
And today is Monday's Boring Objects. Please only listen when

3
00:00:15.080 --> 00:00:21.320
you can safely close your eyes. It is fifth, Monday,

4
00:00:21.359 --> 00:00:31.960
the fifth of May, two thousand and twenty five. It's

5
00:00:32.679 --> 00:00:45.359
five minutes past five per what else? Wow? Would juicy information?

6
00:00:45.479 --> 00:00:55.079
Can I tell you? I'm trying to think. Well, first

7
00:00:55.119 --> 00:00:56.640
of all, I've got no idea what I'm going to

8
00:00:56.679 --> 00:01:11.920
talk about. Yeah, I genuinely do not know what I'm

9
00:01:11.920 --> 00:01:14.840
going to talk about. So before I do that, I'm

10
00:01:14.840 --> 00:01:16.560
going to before I talk about what I don't know

11
00:01:16.560 --> 00:01:19.319
what I'm going to talk about. I just want to

12
00:01:19.359 --> 00:01:25.400
wish everyone well, I hope you're doing okay, and let

13
00:01:25.439 --> 00:01:29.280
you know I do have a Facebook group called Jason

14
00:01:29.359 --> 00:01:34.599
Newland's Boring Group. I have a YouTube channel at Jason

15
00:01:34.680 --> 00:01:39.840
Newland where it's it's now my podcast, so I upload

16
00:01:40.239 --> 00:01:44.799
all the latest recordings. I no longer have a sound

17
00:01:45.799 --> 00:01:52.439
cloud account. Well, the two SoundCloud accounts I got I deleted,

18
00:01:54.560 --> 00:01:57.079
which is caused a little bit of a problem which

19
00:01:57.120 --> 00:02:01.719
I didn't kind of think about unfortuately. So apologies to

20
00:02:01.760 --> 00:02:06.599
anyone that was listening to me on SoundCloud. I really

21
00:02:06.640 --> 00:02:09.159
said to anyone that is listening to me on SoundCloud.

22
00:02:09.159 --> 00:02:14.439
But I mean what you could do if you wanted to,

23
00:02:16.439 --> 00:02:21.080
You could always start up a SoundCloud account yourself, download

24
00:02:21.080 --> 00:02:25.080
my recordings, just upload them to SoundCloud for other people

25
00:02:25.120 --> 00:02:28.319
to listen to. And that's something you could do on

26
00:02:28.400 --> 00:02:33.719
other platforms, so you could share what I do. All

27
00:02:33.759 --> 00:02:38.199
my recordings are on my website. I've been working over

28
00:02:38.240 --> 00:02:46.360
the weekend on my website and there's always work to do.

29
00:02:47.400 --> 00:02:50.960
But what I've done is right at the top of

30
00:02:51.000 --> 00:02:54.560
the page. There is a they call it a carousel,

31
00:02:54.759 --> 00:02:58.680
so you can just click through and find each podcast

32
00:02:59.080 --> 00:03:04.039
that you want. So Deep Sleep, Whisper, Relax, Sleep and

33
00:03:04.080 --> 00:03:10.599
Panic Attack Relax Relaxation of Stress and Panic Attacks, Relax

34
00:03:10.680 --> 00:03:15.280
and Sleep, Nosss Daily Stress and Pain Relief, Jason's Bedtime

35
00:03:15.439 --> 00:03:19.680
story Time, Let Me Boil Your Pain Away, Sleepy Boring Objects,

36
00:03:20.759 --> 00:03:25.199
Jase Stop Smoking, Chronic Pain, Q and A Friday, Let

37
00:03:25.240 --> 00:03:29.560
Me Boil the Sleep Stop Now BITI Blindness a lot,

38
00:03:29.639 --> 00:03:33.240
Isn't It? And Hypnosis is Sleeping Deeply, which is the

39
00:03:33.280 --> 00:03:39.840
main podcast where everything is. So if you wanted and

40
00:03:42.159 --> 00:03:46.360
something might be worth doing anyway, is you can download

41
00:03:46.400 --> 00:03:50.120
the recording. You can stream it on the website. We'll

42
00:03:50.199 --> 00:03:55.840
just download it and play it. And if you wanted

43
00:03:55.879 --> 00:04:01.159
to put together your own SoundCloud account or put together

44
00:04:01.759 --> 00:04:07.360
you know, a playlist online or dogs Barking put it,

45
00:04:08.960 --> 00:04:11.800
you can do that. All my stuff is available to download,

46
00:04:14.520 --> 00:04:18.680
and I've got a list of podcasts which you can

47
00:04:18.680 --> 00:04:21.959
click on, which would just show that the latest recordings

48
00:04:21.959 --> 00:04:32.360
on there, or if you're really excited, I've got playlists

49
00:04:33.600 --> 00:04:39.800
which you can then click on. We're We've got let

50
00:04:39.800 --> 00:04:48.240
me boil to Sleep one to fifty and then fifty

51
00:04:48.240 --> 00:04:52.360
one to thirteen hundred. There's quite a few playlists there

52
00:04:53.399 --> 00:04:56.720
you can click on there and all those recordings are

53
00:04:56.759 --> 00:05:00.920
also available for you to stream. So they've broken into

54
00:05:00.959 --> 00:05:07.759
fifties categories of fifty. That was boring, wasn't it. So yeah,

55
00:05:08.040 --> 00:05:12.959
it's all available. I realized that. I mean, I've also

56
00:05:14.000 --> 00:05:19.560
I've been updating the podcast apps so it's easier to

57
00:05:19.680 --> 00:05:24.600
find stuff as well. So if you listen on Apple Podcasts,

58
00:05:24.199 --> 00:05:31.480
Amazon Music Podcast App, cast Box, Deezer, Luminary Podcast, Republic Player,

59
00:05:31.600 --> 00:05:39.279
FM Podcast, Addict Podcast, Index, pod Chaser, pod Friend, adverse A,

60
00:05:39.399 --> 00:05:47.720
pod First Sorry, Podbean, Spreaker, and Spotify. So I've done.

61
00:05:48.199 --> 00:05:51.560
All of my podcasts are listed so you can click

62
00:05:51.600 --> 00:05:57.079
and it takes you straight there. So it's just I

63
00:05:57.160 --> 00:06:03.279
don't know. I hope that helps. Also in the index

64
00:06:03.680 --> 00:06:08.680
you've got I've got a few little shortcuts, so you've

65
00:06:08.680 --> 00:06:12.160
got l mb y T yes, so let me boy

66
00:06:12.240 --> 00:06:15.000
to Sleep. It just takes you straight to the main

67
00:06:15.079 --> 00:06:18.720
let Me boyd to Sleep podcast. I've also got Q

68
00:06:18.879 --> 00:06:21.759
and a Friday if you click on that and that,

69
00:06:21.839 --> 00:06:25.959
I'll then or the latest Q and a Friday recordings.

70
00:06:26.360 --> 00:06:28.759
And you've got our little form of this top saying

71
00:06:28.879 --> 00:06:34.839
ask me anything. There's also deep Sleep Whisper hypnosis ones

72
00:06:34.879 --> 00:06:42.800
as well. Again you can ask me anything, so no

73
00:06:42.959 --> 00:06:45.439
go to ki you can ask me anything. There's no

74
00:06:45.560 --> 00:06:48.879
ask me no form on that one. I just want

75
00:06:48.920 --> 00:06:53.279
to hear you. So yeah, it's a pretty good website.

76
00:06:53.319 --> 00:06:58.959
Actually it's getting more and more. More and more people

77
00:06:59.079 --> 00:07:05.160
are down and streaming on the website than ever before. Well,

78
00:07:05.240 --> 00:07:08.079
that has been a very quiet day to day. It's

79
00:07:08.079 --> 00:07:11.879
a bank holiday Monday here, so maybe that's why. Maybe

80
00:07:11.920 --> 00:07:14.279
it's a similar thing, or maybe it's a fact that

81
00:07:14.319 --> 00:07:18.120
I haven't made a recording for two days and you're

82
00:07:18.160 --> 00:07:22.959
only as good as your last recording. Perhaps that's weird,

83
00:07:25.720 --> 00:07:29.600
maybe it's just boring listening to old stuff. But I

84
00:07:29.759 --> 00:07:36.560
just thought, you know, some podcasters do one recording a week,

85
00:07:36.680 --> 00:07:40.720
and that's that's about average, just about like the how

86
00:07:40.800 --> 00:07:45.319
kind of works out. But if I did one a week,

87
00:07:45.399 --> 00:07:48.040
I don't know if anyone would be listening. Would anyone listen?

88
00:07:48.319 --> 00:07:54.600
I don't know. Last week was weird? One was? It

89
00:07:54.680 --> 00:08:01.519
was it Monday, Sunday, Saturday, Friday, Thursday, Wednesday, Tuesday day Monday,

90
00:08:02.079 --> 00:08:07.879
so not last week with the week before. So one

91
00:08:07.959 --> 00:08:13.040
day I had six hundred and three downloads, which is,

92
00:08:13.600 --> 00:08:17.920
you know, it's very low. The next day four thousand,

93
00:08:18.000 --> 00:08:23.839
three hundred and four, Yes, weird. And I was hoping

94
00:08:23.920 --> 00:08:26.639
that people on the SoundCloud would just come over and

95
00:08:26.680 --> 00:08:30.680
listen on the podcast st apps. There's so many places

96
00:08:30.680 --> 00:08:33.639
to listen to me. And I'm just trying to cut

97
00:08:33.679 --> 00:08:40.120
down expenses and being you know, it's not a huge

98
00:08:40.120 --> 00:08:43.919
amount of money I'm saving, but it's two hundred and

99
00:08:45.200 --> 00:08:48.360
what was it, two hundred and fifty for a year

100
00:08:49.960 --> 00:08:53.080
that I'm saving and I've got it's just my finance

101
00:08:53.200 --> 00:08:55.039
is a bit weird at the moment. I'm gonna they're

102
00:08:55.120 --> 00:09:01.679
changing me over to the old different payment scheme, which

103
00:09:01.759 --> 00:09:06.559
means I don't have to go two or three weeks

104
00:09:06.559 --> 00:09:11.240
possibly without any money while the change over. So you know,

105
00:09:11.240 --> 00:09:15.159
I'm just being a little bit more frugal. Is that

106
00:09:15.320 --> 00:09:22.840
the word fruity frugal? Maybe I do know? So let

107
00:09:22.840 --> 00:09:25.399
me see what am I going to do? What is

108
00:09:25.480 --> 00:09:33.919
the subject? Can I? I asked chet GPT, I think

109
00:09:34.200 --> 00:09:52.399
of twenty strange, mundane, every day subjects. So it might

110
00:09:52.399 --> 00:09:55.279
be able to come up with something. Because I've been

111
00:09:55.279 --> 00:09:57.399
talking all the way through this, I haven't had chance

112
00:09:57.519 --> 00:10:05.600
to think. See it comes up with stuff it doesn't

113
00:10:05.639 --> 00:10:09.840
really fit what I do. The whispery fizz of a

114
00:10:10.080 --> 00:10:14.879
just open can of sparkling water. I mean that I'm

115
00:10:14.919 --> 00:10:25.720
not gonna street lamps, single socks, the fridge light. Let's

116
00:10:25.720 --> 00:10:31.440
tell its own jokes here as well, morning mirror fog.

117
00:10:36.639 --> 00:10:40.759
Maybe I've run out of Monday boring objects. Maybe I've

118
00:10:40.799 --> 00:10:45.840
run out of boring objects. Blind me what's boring subject?

119
00:10:46.879 --> 00:10:51.480
Or what's an exciting subject that I find fascinating? But

120
00:10:51.559 --> 00:10:58.919
maybe isn't that exciting? Although I do have just remembered

121
00:11:00.600 --> 00:11:08.440
on Instagram, I had a message on Instagram, where is it.

122
00:11:11.919 --> 00:11:16.120
I see these messages when I'm like half asleep, and

123
00:11:16.200 --> 00:11:29.360
I forget where are they? Where were they with? Oh, dear,

124
00:11:45.960 --> 00:11:48.120
I don't know, so I'm just really I was. I

125
00:11:48.200 --> 00:11:51.919
was looking at it. I can you find where it is?

126
00:11:54.600 --> 00:12:04.919
But I had a message, where are you there? You are? Is?

127
00:12:05.320 --> 00:12:10.679
I have to go into Facebook on like on my

128
00:12:10.759 --> 00:12:18.120
laptop and try and find it there. Okay, Hey, Jucy,

129
00:12:18.360 --> 00:12:20.279
I was wondering if you could do a little something

130
00:12:20.399 --> 00:12:26.120
on addiction, and I wonder this, this is Shanna. I'm

131
00:12:26.120 --> 00:12:31.360
wondering if you if you could start a boring Instagram

132
00:12:31.399 --> 00:12:36.320
page for people like me that aren't on Facebook. Oh

133
00:12:36.519 --> 00:12:40.799
the second one I answer first. What you could do,

134
00:12:41.000 --> 00:12:44.080
Shanna is if you want to is actually just start

135
00:12:44.080 --> 00:12:52.120
on yourself and run it. And the only reason I

136
00:12:52.159 --> 00:12:54.600
did the I started the Facebook page because no one,

137
00:12:55.759 --> 00:12:58.360
no one wanted to start it. I just no one

138
00:12:58.440 --> 00:13:01.360
knew who no one knew who I was. I've now

139
00:13:01.360 --> 00:13:04.559
found two hundred and seventeen people that kind of know

140
00:13:04.639 --> 00:13:10.039
who I am. So I'm feeling famous, very very famous.

141
00:13:11.039 --> 00:13:15.320
But if you want why you just start a page

142
00:13:15.919 --> 00:13:20.080
on Instagram and if you're on TikTok, whoever's listening to this.

143
00:13:20.399 --> 00:13:26.679
If you've got on TikTok and just run a page

144
00:13:28.480 --> 00:13:33.799
posting my recordings or posting my latest stuff, if you

145
00:13:33.840 --> 00:13:43.000
want to very brilliant, because I'm not very the right

146
00:13:43.039 --> 00:13:49.879
word is. I kind of know my way around Facebook

147
00:13:50.679 --> 00:13:54.480
and YouTube. But some of these apps, some of the

148
00:13:55.000 --> 00:13:59.480
you know, the there's lots I'm not even on. Yeah,

149
00:13:59.519 --> 00:14:03.399
I'm not really particularly apt at doing it. I'm not

150
00:14:03.440 --> 00:14:06.519
apt with the apps. Oh blind me. That was a pun.

151
00:14:06.559 --> 00:14:11.919
I didn't even see it coming. And I yeah, if

152
00:14:11.960 --> 00:14:15.080
you'd like to do that, anyone that's listening, if you've

153
00:14:15.080 --> 00:14:19.919
got a social network app or something online that you

154
00:14:20.120 --> 00:14:25.200
run or that maybe you'd like to please just if

155
00:14:25.240 --> 00:14:30.360
you let me know, not not for permission, just I'm interested.

156
00:14:31.000 --> 00:14:35.080
I can join or I can watch them sidelines. But yeah,

157
00:14:35.080 --> 00:14:42.279
i'd probably join, but that would be good. Yeah. I

158
00:14:42.440 --> 00:14:51.559
did do two recordings on addiction Now without getting you know,

159
00:14:51.759 --> 00:14:55.279
all heavy and that I did them just after my

160
00:14:55.440 --> 00:15:01.600
best friend passed away and that was kind of the

161
00:15:01.600 --> 00:15:12.519
cause of that. And the two recordings I did were

162
00:15:14.519 --> 00:15:27.720
probably not very gentle. So I mean, I don't know, Yeah,

163
00:15:27.879 --> 00:15:30.440
I don't know if I've even left them online. I

164
00:15:30.519 --> 00:15:33.159
might have done but they're kind of very well hidden,

165
00:15:33.240 --> 00:15:36.320
if you know what I mean. They're kind of I

166
00:15:36.399 --> 00:15:39.279
don't even know where they are. But I did two

167
00:15:39.440 --> 00:15:44.000
two recordings. I've got them on my computer. But that

168
00:15:44.159 --> 00:16:01.759
sub that's sub right, I got. Yeah, I did two recordings.

169
00:16:01.799 --> 00:16:05.480
One helped with addiction and the second one one was

170
00:16:05.480 --> 00:16:07.879
an introduction and one was the second one which is

171
00:16:09.399 --> 00:16:29.039
called friends and really the number two you have a future, Okay, right, Okay,

172
00:16:29.080 --> 00:16:34.919
so I did too. I mean I've done things for

173
00:16:35.000 --> 00:16:39.080
addiction separate to that. In it I say addiction habits.

174
00:16:40.799 --> 00:16:46.559
I've done a did a recording for alcohol once. I

175
00:16:46.600 --> 00:16:56.960
don't know where was it alcohol alcohol alcohol, Okay, drink,

176
00:17:00.120 --> 00:17:07.759
drink okay. Hypnosis is twenty fifteen hypnosis of binge eating

177
00:17:07.880 --> 00:17:19.160
and drinking. Mmmmmmmmmmmm Okay. That was a request as well.

178
00:17:19.319 --> 00:17:28.720
So one of that's in my requested thing because I've

179
00:17:28.720 --> 00:17:43.839
got a podcast for requests which requested recordings eating binge eating. Yeah, yeah,

180
00:17:43.960 --> 00:17:49.279
I got that. It's on there. In fact, I've got

181
00:17:49.319 --> 00:17:53.079
two binge eating and drinking, and I've got another one

182
00:17:53.119 --> 00:17:56.400
requested by Claire help with other eating and binge eating.

183
00:17:57.000 --> 00:18:00.720
Nineteenth of November two thousand and two was an eighteen

184
00:18:02.359 --> 00:18:05.480
s Claire used to listen to me regularly and then

185
00:18:06.880 --> 00:18:10.720
stop listening. So I don't know. I think I must

186
00:18:10.759 --> 00:18:17.039
have place. You got bored with me. I think some

187
00:18:17.079 --> 00:18:20.880
people get bored, get bored with a boring person. That's

188
00:18:20.880 --> 00:18:29.640
going to happen, isn't it, I guess? Or itchy shoulder. Yeah,

189
00:18:31.119 --> 00:18:40.079
I'm just trying to think. What can I talk about today?

190
00:18:39.640 --> 00:18:43.200
I talk about bipolar, but I said boring. You can

191
00:18:43.240 --> 00:18:49.559
talk boringly about that, but it's not really it's not

192
00:18:49.680 --> 00:18:58.880
the more stop left in subject? Is it? No? Working

193
00:18:58.880 --> 00:19:07.119
in the bakery? What jobs have I never talked about?

194
00:19:14.319 --> 00:19:16.279
There's got to be some jobs that I've never talked

195
00:19:16.279 --> 00:19:19.880
about that I've had. If I talked about my security jobs,

196
00:19:20.960 --> 00:19:25.039
being a security officer, I ever done that, I must

197
00:19:25.039 --> 00:19:28.519
have talked about that. I would have talked about it.

198
00:19:28.519 --> 00:19:32.279
But did I ever let's talk about that being a

199
00:19:32.279 --> 00:19:35.680
security No? I did? I think I talked. Yeah, I

200
00:19:35.720 --> 00:19:40.720
have talked about it recently. I think what other jobs

201
00:19:40.839 --> 00:19:46.400
if I had? So I've gone through all the jobs

202
00:19:46.400 --> 00:19:51.920
I've had pretty sure. I've been a cleaner, I have

203
00:19:52.000 --> 00:19:56.440
been a traffic warden. I could talk about how I've

204
00:19:56.480 --> 00:19:59.680
never been a traffic warden. I could just go through

205
00:19:59.680 --> 00:20:02.000
the year years where I never worked as a traffic warden.

206
00:20:04.319 --> 00:20:07.960
The first year of my life, I never worked as

207
00:20:07.960 --> 00:20:19.359
a traffic warden. What are the jobs? Sales jobs? Okay,

208
00:20:20.079 --> 00:20:25.440
and I'm not really including you know what I was thinking,

209
00:20:27.440 --> 00:20:33.359
I could put together a little sales book four people

210
00:20:33.440 --> 00:20:41.279
working in call centers, just a little, a little guide,

211
00:20:41.920 --> 00:20:48.720
a little a little something that may be really useful

212
00:20:48.759 --> 00:20:52.400
to people that have never worked in a call center before.

213
00:20:53.000 --> 00:20:57.680
Just a little bit of advice from someone that's you know,

214
00:20:57.720 --> 00:21:00.640
I spent a good few years doing that kind of

215
00:21:00.680 --> 00:21:08.359
work in four different companies, three insurance plus another one

216
00:21:09.240 --> 00:21:17.200
selling mobile phone contracts. So I've been thinking about doing

217
00:21:17.240 --> 00:21:19.599
that as a book. In fact, this is going to

218
00:21:19.599 --> 00:21:21.960
be my boring subject. I'm going to talk about this

219
00:21:22.240 --> 00:21:26.039
sales book I'm thinking of in my imagination I'm thinking

220
00:21:26.079 --> 00:21:30.160
of actually putting together, but in reality I probably won't

221
00:21:30.200 --> 00:21:35.839
do anything. I'll write down as I talk about it.

222
00:21:35.880 --> 00:21:39.200
What ideas do I have? All depends not working never mind.

223
00:21:41.519 --> 00:21:46.119
So I think one of the things that I would

224
00:21:46.720 --> 00:21:50.960
focus on if I would give advice to someone just

225
00:21:51.000 --> 00:21:54.079
starting out in a call center, I suppose it would

226
00:21:54.160 --> 00:22:00.960
be how to conduct yourself or what to be prepared for,

227
00:22:03.640 --> 00:22:07.799
what to lots of does and don'ts, and I did

228
00:22:07.839 --> 00:22:11.279
most of the don'ts. I did a few of the dues.

229
00:22:12.880 --> 00:22:14.640
I did enough of the dues to get by, but

230
00:22:14.680 --> 00:22:18.880
I did a lot of the don'ts. And some of

231
00:22:18.920 --> 00:22:27.559
the don'ts I suppose would be. I suppose in the

232
00:22:27.599 --> 00:22:32.920
course center environment, there's certain things you shouldn't do. Leaving

233
00:22:32.960 --> 00:22:35.920
wet socks on the radiator, that's a definite no no.

234
00:22:37.279 --> 00:22:43.279
So I've done that, This is true. And I used

235
00:22:43.319 --> 00:22:45.880
to get soaked soaked walking to work, So I take

236
00:22:45.880 --> 00:22:52.119
a spare set of socks with me and change into them.

237
00:22:52.160 --> 00:22:58.559
And how how else am I? Yeah, I suppose this

238
00:22:58.599 --> 00:23:04.400
thing's silly now, but yeah, at the time, you didn't

239
00:23:04.400 --> 00:23:13.960
go down very well, didn't go down very well other things.

240
00:23:16.519 --> 00:23:18.200
I mean, someone, this is a little bit gross. But

241
00:23:20.160 --> 00:23:24.160
I realized that in some call centers are so strict,

242
00:23:25.039 --> 00:23:27.200
or it used to be. It's probably got worse. To

243
00:23:27.200 --> 00:23:30.279
be a fair, it's got more strict. I can't mention

244
00:23:30.400 --> 00:23:32.880
it was going in the other way, because it definitely

245
00:23:32.960 --> 00:23:36.119
wasn't going in there. Yeah, it was definitely going towards

246
00:23:36.160 --> 00:23:46.279
being really regimented and watching everything you do, everywhere you go,

247
00:23:46.319 --> 00:23:48.880
every time you're on the phone, every time you're off

248
00:23:48.920 --> 00:23:51.119
the phone, how long you're on a break for things

249
00:23:51.160 --> 00:23:54.119
like that. You know, the first time of time I

250
00:23:54.200 --> 00:23:56.599
had a job in a call center, I could just

251
00:23:57.960 --> 00:24:00.480
take a little break and no one seemed to notice

252
00:24:00.599 --> 00:24:11.519
or bother about it. And remember the last time. So yeah,

253
00:24:11.640 --> 00:24:16.319
sort of fifteen years later, in the last Seals job

254
00:24:16.359 --> 00:24:20.160
I had, I was on people knocking on the cubicle

255
00:24:20.240 --> 00:24:23.359
door saying he came back to work. At some point

256
00:24:27.000 --> 00:24:30.960
I'd look under the under the well. Sometimes I just

257
00:24:30.960 --> 00:24:34.960
open the door, say what so don't it's open? Just coming,

258
00:24:36.119 --> 00:24:39.759
they're coming, Like I thought you, I thought you'd be finished,

259
00:24:39.759 --> 00:24:44.240
and you ever trousers up, said well you're the one

260
00:24:44.279 --> 00:24:52.119
wearing a gas mask and the hassle you. Ah, why

261
00:24:52.119 --> 00:24:53.880
are you in your dinner on a toilet? And I

262
00:24:53.960 --> 00:24:56.720
was like just really getting in your Yeah, but like

263
00:24:56.759 --> 00:25:00.839
it's my business, don't bother me. There's certain things you

264
00:25:00.880 --> 00:25:04.160
can't do. I would sort of put like a list

265
00:25:04.200 --> 00:25:08.279
of things not to do in the call center environ

266
00:25:08.640 --> 00:25:17.200
meant I'm trying to think of some other things. You

267
00:25:17.319 --> 00:25:21.400
have to be a lot more careful now. Verbally, I

268
00:25:21.400 --> 00:25:24.559
mean there was a time when you may find it

269
00:25:24.680 --> 00:25:29.559
hard to believe that sometimes I might not say the

270
00:25:29.640 --> 00:25:47.200
right thing occasionally, and you've got me a little bit careful. Yeah,

271
00:25:47.440 --> 00:25:50.400
don't lend money. It's another thing. Don't lend money to

272
00:25:50.440 --> 00:25:53.480
someone that's just been sacked. You ain't going to see

273
00:25:53.480 --> 00:25:57.079
that money again. That happened to me once. I mean,

274
00:25:57.119 --> 00:26:01.000
it's this lady got on really rover like I did

275
00:26:01.200 --> 00:26:05.119
most of the people I worked with, and she got

276
00:26:05.119 --> 00:26:09.720
fired because she wasn't selling. And she said, oh, can

277
00:26:09.759 --> 00:26:11.400
you lend me ten pounds I can get a bottle

278
00:26:11.400 --> 00:26:14.319
of wine, and yeah, sure, I'll get back to you later. Yeah, okay,

279
00:26:15.240 --> 00:26:19.680
I generally thought she would. No, I didn't see her again,

280
00:26:26.400 --> 00:26:32.599
and I want him. I did no guard your blinding.

281
00:26:32.599 --> 00:26:35.079
There was one. Yeah, I did see her again. She

282
00:26:35.160 --> 00:26:51.480
was this is a few years later, and she was

283
00:26:52.680 --> 00:26:55.480
it's like a country road. I was someone else's driving,

284
00:26:55.480 --> 00:26:57.440
so I don't drive, and going down a country road

285
00:26:59.240 --> 00:27:01.480
and I saw this thing, these things in the air

286
00:27:01.559 --> 00:27:05.519
like moving around. Of course, sat and there was a

287
00:27:05.640 --> 00:27:12.880
horse in the ditch upside down right, which is something

288
00:27:12.920 --> 00:27:17.279
you don't see very often. We're going its legs and stuff.

289
00:27:17.519 --> 00:27:25.000
And when we stopped laughing, we got out of the

290
00:27:25.039 --> 00:27:28.960
car and we sort of like, that's strange. I didn't

291
00:27:29.000 --> 00:27:35.640
realize there was someone We're not underneath, but you know,

292
00:27:36.720 --> 00:27:38.680
kind of trapped a little bit, just not not in

293
00:27:38.680 --> 00:27:44.039
a bad way, just just a torso and no, just

294
00:27:44.200 --> 00:27:45.920
like you know, underneath the horse a little way, but

295
00:27:45.960 --> 00:27:53.079
not not injured or anything. I heard this voice, and

296
00:27:53.119 --> 00:28:02.920
I've got quite good memory for voices, and I said, Steve,

297
00:28:03.119 --> 00:28:11.000
is that you? And she said no. I said Robert,

298
00:28:11.559 --> 00:28:23.359
She said no, Andy, she said no, she said Zoe.

299
00:28:25.400 --> 00:28:27.160
At this point, she's actually looking at me because I

300
00:28:27.160 --> 00:28:32.000
could see, well, I'm pointing. I'm just like a few

301
00:28:32.000 --> 00:28:35.319
inches away from her face, but I was looking. That's

302
00:28:35.319 --> 00:28:37.400
why I find the best way to look is by

303
00:28:37.440 --> 00:28:43.079
actually focusing your eyes on the object. And because my

304
00:28:43.160 --> 00:28:44.799
eyes sighted and so good, I have to get a

305
00:28:44.839 --> 00:28:48.000
little bit closer. But she's saying, can you move back

306
00:28:48.039 --> 00:28:51.119
a bit? I said, okay, sorry, what hi? Zoe? Are

307
00:28:51.119 --> 00:28:56.359
you right? He said yeah? I said, how good, I'll

308
00:28:56.359 --> 00:29:00.880
see you see I'm not am my Look look I'm trapped.

309
00:29:01.079 --> 00:29:08.519
I said, oh, yeah, you're only ten pound. Can I

310
00:29:08.519 --> 00:29:13.559
get my ten pound back please, she said, no, I

311
00:29:13.599 --> 00:29:19.240
don't have it. She said. I said, oh, okay, no worries. Well,

312
00:29:19.279 --> 00:29:21.680
don't worry. We're going to go and I'm just going

313
00:29:21.759 --> 00:29:24.799
to I'm going to call you, get help for you

314
00:29:24.839 --> 00:29:30.119
on a call up and get help for you. Okay, Yeah,

315
00:29:30.400 --> 00:29:36.799
they'll be here soon. Don't worry. Bye, see ya. I

316
00:29:36.839 --> 00:29:40.960
don't know how she got on. I didn't call any help,

317
00:29:41.240 --> 00:29:44.319
just oh I did. No, I didn't. It was made up. Nothing,

318
00:29:44.359 --> 00:29:49.920
nothing happened. Bicycles sell. Why would I talk about bicycle bells? Now?

319
00:29:49.960 --> 00:29:52.319
How much I'm going to talk, I'd like to spend

320
00:29:52.319 --> 00:29:56.440
a whole hour talking about bicycle bells. The hole in

321
00:29:56.559 --> 00:30:01.559
bread dust motes. I don't know what dust mote is.

322
00:30:03.799 --> 00:30:08.599
The exact moment of kettle reaches boil water, finding its voice,

323
00:30:08.640 --> 00:30:11.920
then settling again. It's like it's making its own jokes

324
00:30:12.000 --> 00:30:15.480
up the fridge light that lives its whole life waiting

325
00:30:15.480 --> 00:30:21.160
for the door to open, or parking, lots of seagulls,

326
00:30:21.160 --> 00:30:24.519
of patrol in land, tarmac like this safeguard and an

327
00:30:24.519 --> 00:30:29.279
invisible shoreline. This is not me. This is chat EBT

328
00:30:29.440 --> 00:30:31.960
coming up with this stuff that is not what I

329
00:30:32.039 --> 00:30:36.519
meant When I said twenty strange Monday and everyday subjects,

330
00:30:37.440 --> 00:30:44.279
I means socks. Okay, I mentioned socks, street lamp halos

331
00:30:44.319 --> 00:30:47.839
pulling on wet pavement as if each podle has its

332
00:30:47.839 --> 00:30:53.359
own private moon. It's getting a little bit fragrant, a

333
00:30:53.359 --> 00:30:58.640
little bit cocky lately, chatch ebt, I found get a

334
00:30:58.640 --> 00:31:07.720
little bit full of itself. Stationary escalators when broken, that

335
00:31:07.920 --> 00:31:14.119
transform instantly from effortless ride to challenging staircase. That's true.

336
00:31:16.119 --> 00:31:18.559
That is very true, isn't it? Because they're not easy

337
00:31:18.640 --> 00:31:24.559
to walk up? Are they? Because the escalators when you

338
00:31:24.599 --> 00:31:31.759
have to walk up them, they're a little bit too high,

339
00:31:32.160 --> 00:31:35.319
a little bit too high. I don't know why to

340
00:31:35.400 --> 00:31:40.319
make them so high, you know, I quite like the

341
00:31:40.400 --> 00:31:46.279
escalators that you get in airports that just go flat,

342
00:31:46.880 --> 00:31:50.440
you literally just standing on them for half an hour,

343
00:31:51.079 --> 00:31:56.480
Like wow, why can't we have these everywhere? Why can't

344
00:31:56.480 --> 00:32:02.200
we just have them everywhere? Literally? Just who wouldn't need

345
00:32:03.720 --> 00:32:09.440
a buses? You know for short journeys or even you know,

346
00:32:09.559 --> 00:32:14.440
I mean, if it goes fast enough, it might be

347
00:32:14.480 --> 00:32:16.599
outside for an hour, but you could get to town

348
00:32:17.359 --> 00:32:22.200
maybe in an hour, hour and a half perhaps, you know,

349
00:32:22.640 --> 00:32:25.440
just for people that maybe have a seat. If you

350
00:32:25.440 --> 00:32:27.680
want to have a seat, you're said, it's the same

351
00:32:27.720 --> 00:32:29.640
as having a bus or a train or a tram.

352
00:32:29.720 --> 00:32:33.079
But the escalator is you know, once you're on there,

353
00:32:33.119 --> 00:32:37.079
they can go fairly fast, can't they. Because you can't

354
00:32:38.319 --> 00:32:42.680
providing it's got safety, you can't go anywhere, can you.

355
00:32:42.759 --> 00:32:46.359
It's not like you can fall off, unless of course

356
00:32:46.680 --> 00:32:52.519
you know you can fall off. But I think the

357
00:32:52.559 --> 00:32:57.039
main thing I would say in this book is, as

358
00:32:57.079 --> 00:33:04.519
in dos and don'ts, one of the main things. This

359
00:33:04.640 --> 00:33:07.920
is the big difference that I found because not only

360
00:33:07.960 --> 00:33:10.960
did I do sales, I also listened to phone calls.

361
00:33:12.000 --> 00:33:14.400
And I was listening to phone calls in the very

362
00:33:14.440 --> 00:33:17.839
first job I had in two thousand and one. Well,

363
00:33:17.960 --> 00:33:19.599
it was two thousand and two that I was listening

364
00:33:19.599 --> 00:33:31.960
to the calls and two thousand and three, And that

365
00:33:32.119 --> 00:33:36.079
was mainly because I wanted to find out what other

366
00:33:36.240 --> 00:33:38.839
sellers are doing. I wanted to find out what their

367
00:33:38.920 --> 00:33:42.440
secrets were and what they were saying that was getting

368
00:33:42.480 --> 00:33:45.079
them all as sales. So I used to listen to

369
00:33:45.119 --> 00:33:51.680
the top seller who was called Jodie, and he was

370
00:33:51.680 --> 00:33:54.839
great on the phone. You can't be you can't not

371
00:33:54.920 --> 00:33:57.559
be great and be the top seller, you know. So

372
00:33:59.079 --> 00:34:01.799
he was the only person something is consistently better than

373
00:34:01.799 --> 00:34:06.880
me sales wise. There was a few people that were

374
00:34:07.160 --> 00:34:09.920
really good as well, but I'm just he was head

375
00:34:09.920 --> 00:34:19.840
and shouldered really above everyone. And but I also listened

376
00:34:19.840 --> 00:34:23.000
to loads and loads and loads and hundreds and hundreds

377
00:34:23.079 --> 00:34:28.239
of calls, hundreds and hundreds when I was doing that

378
00:34:28.360 --> 00:34:30.559
as a living, listening to calls in the course center.

379
00:34:33.960 --> 00:34:44.239
And the one stand out shout out obvious difference between

380
00:34:46.840 --> 00:34:51.960
you on sales, the difference between someone who, let's forget.

381
00:34:51.960 --> 00:34:55.519
So you've got three brackets, right, I'm going to do

382
00:34:55.559 --> 00:35:02.559
a little thing. So you've got top sales or top sellers,

383
00:35:03.159 --> 00:35:07.400
so I forget. Then you know that's a different bracket,

384
00:35:07.480 --> 00:35:14.159
So forgetting them, and you've got the bottom the bottom sellers,

385
00:35:15.519 --> 00:35:21.400
which is made up of two categories of people or

386
00:35:21.400 --> 00:35:24.880
probably three. Actually this first of all is the people

387
00:35:24.880 --> 00:35:27.559
that are just starting out. And there's no reason for

388
00:35:27.679 --> 00:35:30.800
it for a new person to be a good seller

389
00:35:30.840 --> 00:35:33.239
because they're just learning. They're still learning about the product,

390
00:35:33.599 --> 00:35:35.760
they're learning a job. May never have worked in a

391
00:35:35.800 --> 00:35:40.519
core center before, so it takes people time. I know

392
00:35:40.639 --> 00:35:43.480
some people may have done it before, so they'd be

393
00:35:43.519 --> 00:35:51.199
good straight away anyway. So you've got the newbies, then

394
00:35:52.320 --> 00:35:57.639
you've got the coasters. So there's them ones which are

395
00:35:57.639 --> 00:36:01.440
basically they turn up. They don't care about a bonus.

396
00:36:02.119 --> 00:36:07.159
They're happy with the basic salary, which in sales jobs

397
00:36:07.239 --> 00:36:18.239
is usually fairly low. Oops. So some sales companies let

398
00:36:18.320 --> 00:36:22.880
them people get by. They leave them alone because they

399
00:36:23.000 --> 00:36:29.000
need to have the telephone calls answered. And those coasters

400
00:36:29.679 --> 00:36:38.480
the unenthusiastic people that are just not interested at all

401
00:36:39.239 --> 00:36:41.079
in the job, but they're happy to have a job.

402
00:36:41.199 --> 00:36:47.480
You know, they're not they're not a problem. They're good

403
00:36:47.480 --> 00:36:50.519
at what they do. These are the coasters. They're good

404
00:36:50.519 --> 00:36:53.159
at what they do. They're nice, probably nice to be around.

405
00:36:53.920 --> 00:36:58.039
They're pleasant, and they make this they make the environment

406
00:36:58.199 --> 00:37:01.960
a nice, friendly place. They're reliable and they turn up

407
00:37:02.000 --> 00:37:09.119
every day, don't have much sick time off, probably turn

408
00:37:09.199 --> 00:37:14.119
up in January beginning of January, with all their holidays

409
00:37:14.239 --> 00:37:17.679
written down for the year ahead, you know, very organized,

410
00:37:18.599 --> 00:37:27.800
and they're the kind of I suppose, really important people

411
00:37:28.760 --> 00:37:33.239
in a sense of a lot of the companies, they

412
00:37:33.280 --> 00:37:37.400
have contracts where they have to fulfill answer in a

413
00:37:37.440 --> 00:37:40.159
certain amount of calls and they get another company that

414
00:37:40.280 --> 00:37:44.280
sends the course to them. So it's you know, it's

415
00:37:44.320 --> 00:37:48.280
a lot going on there. So they're they're important, but

416
00:37:49.559 --> 00:37:54.159
ultimately they won't care. The newbies will care about you

417
00:37:54.199 --> 00:37:58.280
know what I'm about to say, The coasters got to

418
00:37:58.280 --> 00:38:01.360
be a little bit careful. The coasters start hassling them

419
00:38:01.400 --> 00:38:06.320
and then probably start to look for another job. Hassle

420
00:38:06.400 --> 00:38:09.320
those ones to get more sales because they don't care

421
00:38:09.360 --> 00:38:13.840
about the bonus. But they're happy to have a job.

422
00:38:15.679 --> 00:38:21.920
They just want to stress free, relaxing environment to work in.

423
00:38:22.840 --> 00:38:26.920
And you know, as I said, without them, they're the

424
00:38:26.960 --> 00:38:32.000
ones that can be relied on and they may stay

425
00:38:32.039 --> 00:38:39.480
for a long time. Then you've got the ones that

426
00:38:39.559 --> 00:38:44.360
are just that don't want to be there. So that's

427
00:38:44.400 --> 00:38:47.719
the fourth one on the bottom. People that don't want

428
00:38:47.719 --> 00:38:53.280
to be there. Don't want to be there. It's like

429
00:38:53.320 --> 00:38:58.280
a little lecture. It's like a Ted talk, a Jay talk.

430
00:38:59.280 --> 00:39:05.400
So want to be there for whatever reason. And if

431
00:39:05.400 --> 00:39:06.639
I don't want to be there, they're not going to

432
00:39:06.679 --> 00:39:11.960
be good sellers probably. I mean, it's there are those

433
00:39:12.000 --> 00:39:15.880
people that are just really good and while they're looking

434
00:39:15.920 --> 00:39:23.960
for somewhere else fair enough, but someone that's just coming in. Yeah,

435
00:39:24.000 --> 00:39:25.880
I've been one of them. I've been in that situation.

436
00:39:26.239 --> 00:39:32.280
I've been in the newbie situation four times. I've been

437
00:39:32.440 --> 00:39:38.960
in that don't want to be their situation one, two,

438
00:39:39.000 --> 00:39:46.000
three times, three times or four times, sometimes temporarily, sometimes

439
00:39:46.440 --> 00:39:48.480
to the point where I just had to had to

440
00:39:48.519 --> 00:39:54.519
get out or change department. And then you've got the

441
00:39:54.559 --> 00:39:58.599
other ones who, well, you've got another side, the incompetent.

442
00:40:00.039 --> 00:40:02.880
I don't mean this in a bad way, but they're

443
00:40:02.960 --> 00:40:07.840
just really bad at the job. It's not suitable for them.

444
00:40:08.079 --> 00:40:15.079
Not everybody's suitable for everything, are they. I mean, not

445
00:40:15.159 --> 00:40:22.519
everybody can be as perfect as as felt the same say.

446
00:40:26.119 --> 00:40:28.320
Yet some people just it's not it's not the right

447
00:40:28.440 --> 00:40:34.440
job for them. And and you get that actually can

448
00:40:34.480 --> 00:40:37.360
break that into different categories as well. So people that

449
00:40:37.400 --> 00:40:41.159
are incompetent, I don't like the word incompetent, but not

450
00:40:41.280 --> 00:40:45.079
very good at the job. I mean I was incompetent

451
00:40:45.119 --> 00:40:47.159
when I first started. So there's a lot of incompetent

452
00:40:47.199 --> 00:40:51.119
people in the newbies, but that's because they don't know

453
00:40:51.159 --> 00:40:57.320
what they're doing yet. But if after two months they're

454
00:40:57.360 --> 00:41:00.559
still incompetent or you know, a year there's still competent.

455
00:41:01.239 --> 00:41:05.480
Then they're the ones that won't probably still be working there.

456
00:41:06.639 --> 00:41:09.760
They're the ones that will be got got rid of.

457
00:41:14.079 --> 00:41:15.880
But then you can break that up because you've got

458
00:41:15.920 --> 00:41:21.559
incompetent people that are both. I've known people that really

459
00:41:21.639 --> 00:41:26.480
love what they're doing. They love it, they love doing it,

460
00:41:28.000 --> 00:41:32.119
and they will sell loads of insurance, but I do

461
00:41:32.159 --> 00:41:35.719
it wrongly. You know. There was this one lad he

462
00:41:35.960 --> 00:41:41.280
was he was selling selling car insurance and it turned

463
00:41:41.320 --> 00:41:46.519
out he had like a really really good week and

464
00:41:46.559 --> 00:41:51.760
it's sold car insurance to a van company, some haulage company,

465
00:41:52.519 --> 00:41:57.920
a delivery you know, and my company didn't ensure commercial vehicles.

466
00:41:58.599 --> 00:42:02.639
But he sold no normal personal car insurance to this

467
00:42:03.480 --> 00:42:08.920
delivery company van which had like thirty vans, and he

468
00:42:09.119 --> 00:42:15.679
ensured each of them individually. So he was you know,

469
00:42:15.800 --> 00:42:20.639
he was super excited, and everyone was saying how good

470
00:42:20.639 --> 00:42:24.199
he'd done. Because people didn't realize at the time until

471
00:42:26.039 --> 00:42:31.159
the information kind of went through, and because at them days,

472
00:42:31.239 --> 00:42:35.159
I think they didn't seem to check necessarily, and then

473
00:42:35.440 --> 00:42:38.440
if there was a claim, they realized, well, you're not

474
00:42:38.480 --> 00:42:42.719
covered because of the commercial vehicle. And then they're very big.

475
00:42:42.800 --> 00:42:46.320
Who hah, I know I somedly did that and they

476
00:42:46.880 --> 00:42:51.960
they got sacked for that. Someone actually got sacked the

477
00:42:52.079 --> 00:43:00.639
very first week I was working at church Hill Insurance Company.

478
00:43:01.480 --> 00:43:04.800
I was in training and the trainer came in and

479
00:43:06.960 --> 00:43:10.480
one of the managers came in that's it and told

480
00:43:10.559 --> 00:43:14.519
us all that they've had to sack someone. Now, bearing

481
00:43:14.559 --> 00:43:17.239
in mind, this is in two thousand and one, so

482
00:43:17.360 --> 00:43:23.480
this is quite something that people were saying to each other,

483
00:43:25.199 --> 00:43:28.719
you know at the time. Well, what happened is this woman,

484
00:43:29.079 --> 00:43:34.920
the old man whoever it was that was on the phone, said,

485
00:43:35.159 --> 00:43:44.280
we started being rude to the the course center staff

486
00:43:44.440 --> 00:43:57.079
member started being rude. And I can't remember what he said.

487
00:43:57.119 --> 00:44:22.920
What did he say? Oh, oh, I'm trying to find right,

488
00:44:23.440 --> 00:44:29.000
So he's been this custom was being a bit rude.

489
00:44:29.840 --> 00:44:35.320
So the person in the call senter said he had

490
00:44:35.400 --> 00:44:42.159
enough and he said, okay, sorry about this, but you

491
00:44:42.199 --> 00:44:45.239
are the weakest link. Goodbye, and he put the phone down.

492
00:44:47.960 --> 00:44:52.360
She called back and they The weird thing about it

493
00:44:52.400 --> 00:44:55.480
is the manager was laughing as he was telling us,

494
00:44:56.519 --> 00:45:02.559
and we were laughing, and I was thinking, why would you,

495
00:45:03.079 --> 00:45:04.960
Why do you really have to sack in for that.

496
00:45:06.079 --> 00:45:09.199
I know it's it's unprofessional to do that to a customer.

497
00:45:09.360 --> 00:45:17.960
I get that, but maybe move them into a different

498
00:45:18.000 --> 00:45:24.119
department or give them put them back into training something

499
00:45:24.480 --> 00:45:33.239
rather than getting rid of them. I don't know anyway,

500
00:45:33.280 --> 00:45:39.639
that's that's that happened. And so you've got the people

501
00:45:39.760 --> 00:45:43.119
that are just really kind of not very good at

502
00:45:43.119 --> 00:45:47.760
the job or you know, like selling car insurance to

503
00:45:47.800 --> 00:45:57.119
the wrong people. It's like people with minibusses and tractors

504
00:45:57.119 --> 00:46:05.159
and stuff. And then you've got the people who I

505
00:46:05.199 --> 00:46:09.320
think that's everything, the people who don't want to be there.

506
00:46:09.400 --> 00:46:11.920
And you've got incompetent people. Yeah, that's kind of most

507
00:46:11.920 --> 00:46:17.280
of the ones at the bottom. With the incompetent ones

508
00:46:17.960 --> 00:46:21.719
training and it's more training, find out if they want

509
00:46:21.719 --> 00:46:24.079
to be there, find out if they want to do

510
00:46:24.119 --> 00:46:29.519
the job, and if they're enthusiastic teaching that newbies, they'll

511
00:46:29.559 --> 00:46:32.360
be fine. There's always a percentage that won't and it's

512
00:46:32.400 --> 00:46:38.199
just normal on it, but coasters need them. The ones

513
00:46:38.239 --> 00:46:43.679
that don't want to be there, then they need to leave.

514
00:46:45.440 --> 00:46:51.679
Because I've sat next to people that didn't want to

515
00:46:51.679 --> 00:46:58.519
be there. It's hard, it's really really hard, really hard

516
00:46:59.400 --> 00:47:06.559
to because they won't sell anything generally, and I've actually

517
00:47:06.599 --> 00:47:10.719
sat next to people it's moaning the whole time. It's like,

518
00:47:10.800 --> 00:47:14.039
come on, you've got to if you're going to do sales,

519
00:47:14.079 --> 00:47:17.360
you need to have a degree of positivity, but a

520
00:47:17.400 --> 00:47:22.039
lot of positivity in fact. But because you know, the

521
00:47:22.039 --> 00:47:26.960
older big r is there all day long, the rejections,

522
00:47:27.000 --> 00:47:28.880
you know, you have to get used to people saying

523
00:47:28.960 --> 00:47:33.000
no and to still keep going, still keep talking to

524
00:47:33.039 --> 00:47:37.800
them and you know, try and turn it around. So

525
00:47:38.920 --> 00:47:43.639
the ones that genuinely don't want to be there, they

526
00:47:43.760 --> 00:47:48.440
kind of have to be let go. It's a shame,

527
00:47:48.519 --> 00:47:52.840
but they're they're it's it's not fair on everyone else.

528
00:47:52.880 --> 00:48:03.679
It's there, coasters providing their positive good newbies again, that's

529
00:48:03.760 --> 00:48:09.199
just living it. And then the incompetent people if they

530
00:48:09.239 --> 00:48:11.320
don't change, then of course they have to go as well,

531
00:48:11.639 --> 00:48:14.719
because that could cost a company so much money and

532
00:48:14.760 --> 00:48:19.719
a bad reputation. Now, then it brings you down to

533
00:48:20.800 --> 00:48:27.760
the newbies and the coasters, and then you've got those

534
00:48:27.840 --> 00:48:30.760
that with the newbies that's going to break up between.

535
00:48:30.800 --> 00:48:33.320
People are going to be coasters. People are going to

536
00:48:33.559 --> 00:48:36.679
just not want to be there. People that are end

537
00:48:36.760 --> 00:48:41.679
up being top really good sellers. Now, the difference between

538
00:48:43.599 --> 00:48:47.159
someone like a coaster or at the bottom, let's say,

539
00:48:48.719 --> 00:48:56.719
not selling and selling especially something like a insurance or

540
00:48:57.039 --> 00:49:02.679
a core center environment. The differences between someone being in

541
00:49:02.719 --> 00:49:09.559
the bottom rank and in the middle the main difference.

542
00:49:09.800 --> 00:49:13.679
Being in the top's a different thing, but being moving

543
00:49:13.679 --> 00:49:18.559
from the bottom to the middle in sales only one

544
00:49:19.480 --> 00:49:23.280
major thing, Only one main difference that I found after

545
00:49:23.360 --> 00:49:29.480
listening to hundreds and hundreds and hundreds of calls over

546
00:49:29.519 --> 00:49:33.760
the years when I was doing that job, and that

547
00:49:33.960 --> 00:49:43.719
is simply asking for the business, even if it's just so,

548
00:49:43.880 --> 00:49:49.320
do you want it. The amount of people that are

549
00:49:49.360 --> 00:49:53.119
in the bottom category I say bottom, you know, I'm

550
00:49:53.119 --> 00:49:57.159
talking about sales wise, not human wise. The ones that

551
00:49:57.199 --> 00:50:01.679
are kind of especially like the coast, a lot of

552
00:50:01.719 --> 00:50:06.840
them won't even ask for the business. I remember hearing

553
00:50:06.840 --> 00:50:09.480
one bloke saying, he said, so you don't want an India.

554
00:50:10.199 --> 00:50:13.360
That was his sales tactic. You don't want it? To

555
00:50:13.360 --> 00:50:18.119
hear sounds rubbish, don't it. He didn't say that, but

556
00:50:18.199 --> 00:50:22.840
it's like you don't want it. I remember hearing one

557
00:50:22.880 --> 00:50:27.000
person I think they were quite new actually, but they

558
00:50:27.159 --> 00:50:32.840
gave the customer really good. Most people are pretty good

559
00:50:32.840 --> 00:50:37.519
on the phones. Okay, like that would be a separate thing.

560
00:50:37.599 --> 00:50:45.239
So phone voice, BlimE me, that's a whole that's a

561
00:50:45.239 --> 00:50:50.679
whole bag of cockroaches. That is the phone voice. So

562
00:50:54.880 --> 00:50:59.840
there was this one person I remember hearing them, and

563
00:51:00.159 --> 00:51:05.480
they were saying, who did the quote? Perfectly good quotation,

564
00:51:07.559 --> 00:51:10.679
got on really well with the person on the end

565
00:51:10.679 --> 00:51:13.280
of the phone, that a person's got on with them.

566
00:51:13.360 --> 00:51:23.360
They like, you know, it's very good report, and gave

567
00:51:23.440 --> 00:51:27.519
a price which was way lower. It's like two hundred

568
00:51:27.519 --> 00:51:31.239
pounds lower than what they were previously being quoted for

569
00:51:31.239 --> 00:51:39.519
for the year. And the customer was saying, that's brilliant.

570
00:51:39.599 --> 00:51:42.960
That saved me two hundred pounds. I've been phoning around

571
00:51:43.079 --> 00:51:45.840
all day long and the best price I got was

572
00:51:45.880 --> 00:51:49.079
fifty pound cheaper. You've got a two hundred pound cheaper.

573
00:51:49.679 --> 00:51:54.039
That's amazing and it comes with a breakdown wow. And

574
00:51:54.079 --> 00:51:57.199
you could tell that they were clearly break dancing on

575
00:51:57.239 --> 00:52:00.000
the phone. You could just by the voice. You could

576
00:52:00.039 --> 00:52:04.079
how that the man was spinning on his head. And

577
00:52:04.119 --> 00:52:08.199
the salesperson just said, oh I can well, thanks by

578
00:52:08.440 --> 00:52:22.559
It's like what thanks? According? Who's the sales job? Like,

579
00:52:23.800 --> 00:52:27.920
it's thanks. I want to take it. No, that's all right,

580
00:52:30.239 --> 00:52:33.039
I wouldn't take it farw you you let someone else

581
00:52:33.079 --> 00:52:37.960
do it. It is amazing the amount of people I heard.

582
00:52:38.000 --> 00:52:43.559
He's like, wait, do you want the reference number? You know?

583
00:52:43.599 --> 00:52:47.039
What I did is a difference. Again, So the difference

584
00:52:47.119 --> 00:52:51.480
is those that ask for the business and those that don't.

585
00:52:51.679 --> 00:52:55.000
If you answer the business, if you don't answer the business,

586
00:52:55.159 --> 00:53:00.360
you're in the bottom the bottom right rack. What I say,

587
00:53:01.000 --> 00:53:07.760
just by asking every single customer for the business, when

588
00:53:07.800 --> 00:53:09.519
you get a good price, we'll just lay it that

589
00:53:09.599 --> 00:53:12.480
when you get a good price, that puts you into

590
00:53:11.760 --> 00:53:18.320
the middle bracket. Now to move into the top bracket,

591
00:53:20.039 --> 00:53:23.119
you have to There's a lot more things you need

592
00:53:23.159 --> 00:53:26.960
to do, but one thing, or you could say, let's

593
00:53:26.960 --> 00:53:31.400
say there's a middle top between the middle and the top,

594
00:53:32.079 --> 00:53:35.639
so another section, and that's the people that ask for

595
00:53:35.679 --> 00:53:40.480
the business every time, regardless of price, regardless of how

596
00:53:40.559 --> 00:53:44.519
much it comes up as anything. Why would you do that.

597
00:53:44.719 --> 00:53:47.360
Someone has just said that the price for insurance is

598
00:53:47.360 --> 00:53:50.599
five hundred and you come up at six point fifty.

599
00:53:50.800 --> 00:53:53.760
They might have been lying, They might have been just

600
00:53:53.840 --> 00:53:58.320
be teasing you, trying to get a cheaper price. They

601
00:53:58.440 --> 00:54:02.960
might be unhappy with a car insurance currently, you know

602
00:54:03.119 --> 00:54:06.000
there is it could be any kinds of things. So

603
00:54:08.480 --> 00:54:11.400
also the benefit is it gets you used. This is good,

604
00:54:11.440 --> 00:54:13.559
This is going to be a good book in it.

605
00:54:13.559 --> 00:54:17.280
It gets you used to asking, because that seems to

606
00:54:17.320 --> 00:54:20.639
be the biggest hurdle for people at work in sales

607
00:54:20.679 --> 00:54:25.760
when they first start, is asking for the business. And

608
00:54:25.800 --> 00:54:29.760
as I've listened, I listened to hundreds of calls. I

609
00:54:29.800 --> 00:54:32.480
mean for the for about a year, what's a year

610
00:54:33.840 --> 00:54:44.320
one two thousand and six, two thousands, two thousand and

611
00:54:44.320 --> 00:54:47.159
four too fair far? For two thousand a year and

612
00:54:47.199 --> 00:54:50.960
a half, that's all I did listening to phone calls,

613
00:54:51.679 --> 00:54:54.679
but all day, every day, well you know, work working

614
00:54:54.719 --> 00:54:57.360
hours for a year and a half, listening to phone calls,

615
00:54:58.320 --> 00:55:00.800
listening to sales calls as well as other departments, but

616
00:55:00.960 --> 00:55:05.000
mainly mainly sales. So I've listened to so many calls,

617
00:55:05.840 --> 00:55:10.519
and I've heard some of the weirdest things as well,

618
00:55:10.559 --> 00:55:14.760
plus my own phone calls that I've done, and also

619
00:55:14.880 --> 00:55:18.039
listening to other people on the tables around me as

620
00:55:18.079 --> 00:55:24.280
well as in the other job, in the first sales job,

621
00:55:24.400 --> 00:55:27.440
actually listening to people's calls because I was allowed to.

622
00:55:29.880 --> 00:55:31.480
I'm not quite sure they just let me because I

623
00:55:31.519 --> 00:55:39.360
was one of the top sellers. So ask every time,

624
00:55:41.920 --> 00:55:46.639
ask for the sale every single time. And it's not

625
00:55:46.800 --> 00:55:49.519
just you know, so would you like to say that

626
00:55:50.880 --> 00:55:54.039
even if it's I used to, it's more fun if

627
00:55:54.079 --> 00:55:58.840
you get a price it's like seven seven pounds. They

628
00:55:58.880 --> 00:56:01.280
say it's a twenty one year old and they've got

629
00:56:01.559 --> 00:56:04.760
you know, they've got a car that probably cost them

630
00:56:05.320 --> 00:56:07.960
five hundred pound, but it's one of the most expensive

631
00:56:08.000 --> 00:56:10.039
cars to ensure for a twenty one year old or

632
00:56:10.119 --> 00:56:12.960
seventeen year old, and you give them the price that, yeah,

633
00:56:12.960 --> 00:56:15.079
it's going to be four and a half thousand pounds,

634
00:56:17.079 --> 00:56:21.760
so you want to take that and it's fun. It's

635
00:56:21.800 --> 00:56:25.119
not fun giving someone a horrible high price, but it's

636
00:56:25.119 --> 00:56:28.840
fun because it makes them laugh as well, because sometimes

637
00:56:28.840 --> 00:56:33.079
the price is so ridiculous, just because maybe the company

638
00:56:33.079 --> 00:56:36.000
you're working for doesn't deal with those kind of people,

639
00:56:36.360 --> 00:56:39.119
doesn't deal with young drivers, or doesn't deal with expensive

640
00:56:39.840 --> 00:56:45.280
fast cars more aimed at the middle aged bracket. You know.

641
00:56:48.280 --> 00:56:57.360
So there's that, and then j J talks, so the

642
00:56:57.480 --> 00:57:02.760
Ted talks, Wow, again, you've got the top sellers, So

643
00:57:03.559 --> 00:57:08.119
you don't say do you want to take that? You

644
00:57:08.239 --> 00:57:13.079
go from asking, so you go from not asking it

645
00:57:13.119 --> 00:57:17.840
all at the bottom in the middle, asking when it's

646
00:57:17.840 --> 00:57:21.360
a good price, because it's it's hard to ask when

647
00:57:21.400 --> 00:57:24.000
it's a crap price when you're just starting out. It

648
00:57:24.039 --> 00:57:28.400
really is, it really is. I mean, I don't blame

649
00:57:28.440 --> 00:57:31.199
people for not asking at that point, but you can

650
00:57:31.320 --> 00:57:35.519
skip the middle bit by doing that. It's a confidence thing,

651
00:57:35.559 --> 00:57:38.800
I suppose. And then secondly, then you get to the

652
00:57:40.000 --> 00:57:43.360
top the middle between the top, the middle and the top,

653
00:57:43.440 --> 00:57:49.159
so that bracket which is asking every single time, So like,

654
00:57:49.239 --> 00:57:53.519
go ahead with that or should we get that set up?

655
00:57:56.519 --> 00:58:00.760
Horace is here, he's on the window still outside. Oh Horace.

656
00:58:01.840 --> 00:58:06.639
Horace has been visiting me for ten years now. He's gone,

657
00:58:07.280 --> 00:58:12.519
just a little visit, just like says hello, right Jay,

658
00:58:13.079 --> 00:58:15.960
Now to get up to the top a sales bracket.

659
00:58:17.440 --> 00:58:19.440
This isn't the only thing you do, but this is

660
00:58:19.480 --> 00:58:23.519
where the difference is. You don't not only do you

661
00:58:24.360 --> 00:58:28.280
obviously you ask for the business. Not only do you

662
00:58:28.320 --> 00:58:31.119
also ask to the business regardless of whether it's a

663
00:58:31.159 --> 00:58:36.440
good price or not. You don't say, would you like

664
00:58:36.480 --> 00:58:41.599
to get that set up. I mean you can, but

665
00:58:41.920 --> 00:58:46.480
generally you would say do you want to do that

666
00:58:46.519 --> 00:58:48.679
on direct debit or just do it on a card.

667
00:58:48.760 --> 00:58:54.119
Now you know, you give them an option direct debit

668
00:58:54.199 --> 00:58:59.800
or card, and that assumes you assume they're going to

669
00:58:59.800 --> 00:59:03.719
take it. Regardless of the price, you assume they're going

670
00:59:03.760 --> 00:59:07.960
to take it. That's the difference between the top sellers.

671
00:59:08.000 --> 00:59:10.000
It's not the only do it's a lot more, but

672
00:59:10.079 --> 00:59:15.920
that's a big difference between the different brackets. You assume

673
00:59:17.440 --> 00:59:19.559
that they're going to take it all the way through,

674
00:59:21.880 --> 00:59:24.400
and everything you say to the customer is based upon

675
00:59:25.039 --> 00:59:29.719
you assuming that they're going to take it. And part

676
00:59:29.800 --> 00:59:33.800
of that is having that belief system that you're the

677
00:59:33.800 --> 00:59:37.679
best company, you have the best insurance, the best cover,

678
00:59:38.760 --> 00:59:42.599
and they'll be looked after. Now, that only works if

679
00:59:42.639 --> 00:59:45.400
you believe it to be fair, unless you can fool yourself.

680
00:59:47.440 --> 00:59:51.280
It worked with Churchill because they really were a good company.

681
00:59:51.960 --> 00:59:55.519
I generally believed in Churchill, not that I didn't believe

682
00:59:55.519 --> 00:59:57.639
in the others, but it was much easier because I

683
00:59:57.679 --> 01:00:10.360
knew how good they were, so asking or assuming they're

684
01:00:10.360 --> 01:00:15.199
going to take it, and you'd be amazed at how

685
01:00:15.239 --> 01:00:19.239
many times the price comes up high and people say, okay,

686
01:00:19.880 --> 01:00:24.960
rather do a direct debit when it's come up at like,

687
01:00:25.360 --> 01:00:28.079
you know, a lot more than what the price they said,

688
01:00:28.360 --> 01:00:30.199
because you'd have written down the price on a piece

689
01:00:30.199 --> 01:00:32.320
of paper, you know, just to remind you of what

690
01:00:32.360 --> 01:00:35.920
you're looking to aim to get under if all possible.

691
01:00:38.480 --> 01:00:41.440
And there's two reasons for that, well, three reasons. I

692
01:00:41.480 --> 01:00:46.079
suppose I love my little categories, do I. So the

693
01:00:46.159 --> 01:00:50.559
first reason is perhaps they fibbed about the price to

694
01:00:50.639 --> 01:00:55.800
start with, and it is a good price that you've got, okay,

695
01:00:56.599 --> 01:00:59.960
for whatever reason, so maybe you have beaten the price.

696
01:01:02.079 --> 01:01:04.960
The second reason is they might really like you. Now

697
01:01:04.960 --> 01:01:07.239
they're not going to spend hundreds and hundreds of pounds

698
01:01:07.280 --> 01:01:09.320
more in insurance if they just because they like you.

699
01:01:10.039 --> 01:01:15.920
Possibly they might, but generally not. But you know that's

700
01:01:15.960 --> 01:01:17.920
going to be a reason because they like you, and

701
01:01:18.519 --> 01:01:20.079
they might think they'll pay a little bit over the

702
01:01:20.079 --> 01:01:23.119
odds they don't care. They might have forgotten how much

703
01:01:23.239 --> 01:01:29.239
the other quotes was. And the other reason could be

704
01:01:29.719 --> 01:01:36.440
simply that they're fed up phoning around. They don't want

705
01:01:36.440 --> 01:01:39.480
to go through it anymore. And that used to be

706
01:01:39.519 --> 01:01:42.159
one of my tactics. I'd make the phone call. I

707
01:01:42.159 --> 01:01:44.480
didn't do this on purpose, by the way, but I

708
01:01:44.480 --> 01:01:48.320
would have the longest phone calls of anyone. Sometimes my

709
01:01:48.360 --> 01:01:51.119
phone calls would last forty minutes an hour. I had

710
01:01:51.119 --> 01:01:55.639
one lasted an hour and a half. I literally got

711
01:01:55.639 --> 01:02:00.360
in trouble. I got taken into the office, looked at

712
01:02:00.360 --> 01:02:02.239
your They didn't know at the time, they're not weren't

713
01:02:02.440 --> 01:02:06.440
taking much notice. They said, you were on the phone

714
01:02:06.480 --> 01:02:09.840
for an hour and a half. Was that Was that

715
01:02:09.920 --> 01:02:13.559
a sales call? Or was it you just phone in

716
01:02:13.559 --> 01:02:18.760
your family? I mean, what are you doing? And I said,

717
01:02:19.280 --> 01:02:22.480
and I pulled out of my form, said, so who

718
01:02:22.599 --> 01:02:27.840
got the top sales conversion in that week for that month?

719
01:02:30.000 --> 01:02:34.119
And it was me who got the most call to sales?

720
01:02:34.599 --> 01:02:38.320
Me who got the most quote to sales? Me. So

721
01:02:39.639 --> 01:02:41.840
I might not I might not get the most sales,

722
01:02:42.679 --> 01:02:45.840
although I did get the most seales sometimes, but I

723
01:02:45.880 --> 01:02:49.400
was still right at the top. But no one beat

724
01:02:49.480 --> 01:02:55.239
me on quote to sales or called to sales consistently.

725
01:02:55.280 --> 01:03:00.239
I mean it might be the odd week or so.

726
01:03:00.239 --> 01:03:03.159
So yeah, I might have only taken I might have

727
01:03:03.239 --> 01:03:10.679
got so for every four calls I get sale, what

728
01:03:10.760 --> 01:03:15.920
every four quotes I get sale? Other people that were

729
01:03:15.920 --> 01:03:19.000
doing really well sales, they'll get a conversion of maybe

730
01:03:19.079 --> 01:03:24.800
thirteen percent. And in my second sales job, I was, actually,

731
01:03:24.880 --> 01:03:27.639
this is turning into bragging, isn't it. I don't mind

732
01:03:28.079 --> 01:03:31.679
the third the second job, I'll mentioned this before. The

733
01:03:31.800 --> 01:03:35.079
managers were in a meeting with the head manager of

734
01:03:35.119 --> 01:03:38.679
the building of the whole company who'd come from a

735
01:03:38.679 --> 01:03:43.559
different branch, and they came in and they said, the

736
01:03:43.960 --> 01:03:46.800
overall manager of the one I was working in, he said,

737
01:03:48.239 --> 01:03:51.920
we've just been talking about you over lunch. That had

738
01:03:51.920 --> 01:03:55.000
a big, old long lunch, you know. I said, really,

739
01:03:55.960 --> 01:04:00.639
is it about the socks and they said, yes, that's

740
01:04:01.400 --> 01:04:05.239
that's something we'll talk about with HR. But no, this

741
01:04:05.360 --> 01:04:09.840
is something separate, and we were just decided that you

742
01:04:09.960 --> 01:04:16.639
are the perfect employee for sales. I said, really, because

743
01:04:16.639 --> 01:04:21.719
that surprised me. I'm thinking life. They knew that they

744
01:04:21.840 --> 01:04:24.639
knew about all the stationary I was stealing, they probably

745
01:04:24.679 --> 01:04:29.599
think differently. And they said, oh, I said why, and

746
01:04:29.639 --> 01:04:35.159
he said, well, it's based on it's not just on sales.

747
01:04:35.199 --> 01:04:39.360
We've got people that sell more than you. I said, okay,

748
01:04:39.400 --> 01:04:41.159
you're not really making me feel good right now, said,

749
01:04:41.199 --> 01:04:43.760
They said, no, it's not not about that, but it's

750
01:04:43.800 --> 01:04:50.800
about conversion. It's about customer satisfaction. How many times do

751
01:04:50.840 --> 01:04:58.199
you have things come back complaints or you've sold you know,

752
01:04:58.519 --> 01:05:01.719
car insurance to someone with a pane, you know, none

753
01:05:01.719 --> 01:05:05.079
of that stuff. I said, okay, well was that once

754
01:05:05.559 --> 01:05:11.840
and we laughed and sEH, you've got best conversion, got

755
01:05:11.880 --> 01:05:16.239
really good conversion, really good quality calls is so well.

756
01:05:17.039 --> 01:05:24.760
And you're also do everything correctly, like compliance wise, everything

757
01:05:25.079 --> 01:05:30.000
every questions asked correctly in the correct way, no misleading,

758
01:05:30.199 --> 01:05:33.880
even accidentally nothing. He said, if we could get everyone

759
01:05:33.920 --> 01:05:39.440
to be like you, we would it would be a

760
01:05:39.480 --> 01:05:45.400
much better company. Of course, we'd have to air a

761
01:05:45.440 --> 01:05:48.039
place out a bit more and maybe cover the radio

762
01:05:48.199 --> 01:05:51.079
is over with something to stop. I said, college, you

763
01:05:51.079 --> 01:05:53.159
have to keep talking about the socks and that was

764
01:05:53.239 --> 01:05:56.519
mentioned about an hour ago. I mean, it's I suppose

765
01:05:56.840 --> 01:05:59.920
slightly amusing to mention something that I mentioned an hour ago,

766
01:06:00.079 --> 01:06:02.800
and I managed to ease it back into the conversation.

767
01:06:03.400 --> 01:06:06.280
I mean, there's there's a certain amount of skill involved

768
01:06:06.280 --> 01:06:11.960
in that, even though it was accidental. And he said, yeah, hmm,

769
01:06:13.440 --> 01:06:16.960
you're mention in your podcast. I said, I haven't started

770
01:06:17.000 --> 01:06:19.960
doing I wait a minute, I haven't I I just

771
01:06:20.000 --> 01:06:22.400
remember and I had started doing podcasts at that point.

772
01:06:23.519 --> 01:06:25.960
He said, yeah, yeah, haven't you. I said, yeah, but

773
01:06:25.960 --> 01:06:27.679
I've not done I'm not doing the let me board

774
01:06:27.679 --> 01:06:30.760
your sleep once yet. I'm just in fact, they're not

775
01:06:30.800 --> 01:06:34.760
even really cool podcasts at this point. They're just recordings

776
01:06:35.480 --> 01:06:39.440
I do put them on podcasts and on YouTube and

777
01:06:39.480 --> 01:06:44.000
on MySpace friends stuff, I don't know whatever. I was

778
01:06:44.039 --> 01:06:50.440
around at the time, and yeah, that was weird. So

779
01:06:51.320 --> 01:06:55.079
what else? So they're the things you should see this

780
01:06:55.159 --> 01:07:00.000
piece of paper. It's brilliant. So there they're signing my

781
01:07:00.360 --> 01:07:06.280
simple things. Ever talking to the customer though, right, the

782
01:07:06.280 --> 01:07:09.039
amount of people that would start and be like they

783
01:07:09.119 --> 01:07:15.360
put a telephone voice on, Hello, how are you today?

784
01:07:15.679 --> 01:07:19.800
Are you okay today? Can I help you today? And like, no,

785
01:07:20.440 --> 01:07:26.760
stop that, stop it now. You doesn't need to be natural,

786
01:07:26.960 --> 01:07:30.480
just talk naturally. A bit clearly has to be clear.

787
01:07:31.840 --> 01:07:33.920
But also, you know, it takes a while. It took

788
01:07:33.960 --> 01:07:37.760
me a while to start to be able to understand

789
01:07:39.079 --> 01:07:41.800
all the different accents because I was getting phone calls

790
01:07:41.840 --> 01:07:45.400
from literally all over the world or people from all

791
01:07:45.400 --> 01:07:51.800
over the world, and there's some really strong accents out

792
01:07:51.840 --> 01:07:58.239
there around this country. So I was able to manage

793
01:07:58.239 --> 01:08:04.360
it quite well. I was able to You kin't have

794
01:08:04.440 --> 01:08:11.559
to open your ears up a little bit and just focus, really,

795
01:08:11.639 --> 01:08:17.319
I suppose just focus on what they're saying. But then

796
01:08:20.800 --> 01:08:25.479
there needs to be, if you say, well, being positive, yeah,

797
01:08:25.800 --> 01:08:38.119
but also needs to be an expectation that everyone's calling

798
01:08:39.000 --> 01:08:44.760
to get insurance from you. Just expect it. Expect everyone

799
01:08:45.319 --> 01:08:49.520
to take the insurance. Not in a way that you'd

800
01:08:49.520 --> 01:08:51.960
be disappointed if they don't or when they don't, because

801
01:08:52.000 --> 01:08:54.800
not everyone's going to take it, but just expect it

802
01:08:56.000 --> 01:09:00.640
and include that. You add expectation into the phone called

803
01:09:00.680 --> 01:09:03.039
all the way through. So when we get this set

804
01:09:03.119 --> 01:09:06.359
up for you, and you know you're also talking about

805
01:09:06.439 --> 01:09:12.079
breakdown cover maybe or windshield cover like windscreen. You know,

806
01:09:12.119 --> 01:09:15.000
it's amazing with the insurance they don't even have to

807
01:09:15.439 --> 01:09:18.119
replace the wind screen anymore. Just put a little carry

808
01:09:18.159 --> 01:09:23.319
bag over it. It's brilliant. That wasn't really an exact

809
01:09:23.720 --> 01:09:35.359
scientific fact, but just include stuff. And there's certain things

810
01:09:33.880 --> 01:09:38.640
some salespeople are really good at. I was never any

811
01:09:38.640 --> 01:09:46.760
good at this, but they would really get updated with

812
01:09:46.920 --> 01:09:51.640
sports so that if they got someone on the phone

813
01:09:53.399 --> 01:09:58.960
and that was from Liverpool. They'd start talking about football,

814
01:10:01.319 --> 01:10:03.119
maybe ask you know who you were? Are you like

815
01:10:03.119 --> 01:10:05.760
Everton or Liverpool? Or it was a good game this

816
01:10:05.840 --> 01:10:10.760
weekend was, wasn't it? Oh? Yeah, stuff like that. I

817
01:10:10.800 --> 01:10:18.760
could never do that because I think I just, yeah,

818
01:10:19.119 --> 01:10:22.039
I just wasn't my thing. I mean I could talk.

819
01:10:22.119 --> 01:10:27.399
What I'd do is talk about the weather and maybe

820
01:10:27.960 --> 01:10:29.800
talk about how I run out a tailet roll over

821
01:10:29.840 --> 01:10:34.840
the weekend. Yeah, just human stuff that that didn't go

822
01:10:34.880 --> 01:10:36.720
down so well. So I didn't do that very often,

823
01:10:38.920 --> 01:10:40.640
and I made sure that I had enough toilet paper.

824
01:10:40.680 --> 01:10:45.560
I mean, I still remember my friend phoning me up

825
01:10:45.640 --> 01:10:49.479
from his office, phoning me up saying can you call

826
01:10:49.520 --> 01:10:52.000
the office please, and not answering the phone, and my

827
01:10:52.079 --> 01:10:55.000
phone's about to die because the battery's gone. I said, yeah,

828
01:10:55.039 --> 01:10:57.560
So I said where are you? He said, I'm in

829
01:10:57.560 --> 01:11:01.600
the office. I said, yeah, something a toilet But don't

830
01:11:01.640 --> 01:11:05.000
you just go into the office. He said, I can't

831
01:11:05.000 --> 01:11:08.239
because I've un out a toilet roll. But I can't.

832
01:11:08.239 --> 01:11:10.079
They're not answering the phone, and my phone's about to

833
01:11:10.119 --> 01:11:12.279
die and I won't be able to get any toilet roll,

834
01:11:12.319 --> 01:11:14.279
So can you please phone the office now? And asking

835
01:11:14.319 --> 01:11:18.399
to bring toiletroll in. He was the boss of the

836
01:11:18.560 --> 01:11:23.239
of the firm, so I phoned up. It was so funny.

837
01:11:24.119 --> 01:11:28.359
It was just really what a scenario. Everyone was just

838
01:11:28.800 --> 01:11:33.199
laughing because it was just such a funny, funny moment.

839
01:11:34.960 --> 01:11:41.079
Just yeah, wow. I remember once I was in one

840
01:11:41.119 --> 01:11:43.279
of the thing he's hassling me. What are you hassing?

841
01:11:43.319 --> 01:11:46.359
Before VINNI, I was in a toilet once and the

842
01:11:46.520 --> 01:11:51.079
cleaner was having a bit of a breakdown, and it

843
01:11:51.279 --> 01:11:54.359
was he mustn't have known I was in there because

844
01:11:54.359 --> 01:11:56.479
there was I think three or four cubicles in this

845
01:11:56.560 --> 01:12:00.680
toilets was a call center, and so I was sitting there,

846
01:12:03.199 --> 01:12:07.319
you know, eating the sandwiches, and all of his is

847
01:12:07.399 --> 01:12:16.600
bloke swearing, oh these messyre really shouting loudly and proper,

848
01:12:16.680 --> 01:12:21.039
going on for about ten minutes. So I flush the

849
01:12:21.079 --> 01:12:23.640
toilet eventually and walk out and he's just looking at me.

850
01:12:25.119 --> 01:12:32.279
I'm pretty pretty certainly said sorry about that. It's weird.

851
01:12:34.000 --> 01:12:39.840
Vinnie is right now hastling me to take him out,

852
01:12:40.560 --> 01:12:43.800
which means I'm going to have to go. BlimE me.

853
01:12:47.199 --> 01:12:48.560
I thought I was going to tell you more about

854
01:12:48.600 --> 01:12:51.119
this book. I'm thinking this might be a good idea,

855
01:12:51.159 --> 01:12:59.560
you know, because something I know about, something that can

856
01:12:59.600 --> 01:13:02.560
be use, can be adapted for wherever you are. There's

857
01:13:02.600 --> 01:13:05.039
a few little sales techniques as well. I could add

858
01:13:05.439 --> 01:13:07.680
a few little things that I've noticed. You can do

859
01:13:07.760 --> 01:13:10.920
that I did, that you can do that I did

860
01:13:10.920 --> 01:13:17.039
that you can do in it. Ah, I don't think

861
01:13:17.079 --> 01:13:21.119
I've ever been this excited before. Vinnie is hassling me?

862
01:13:21.199 --> 01:13:24.800
Why are you hassling me? Vinnie? Is it Archie? He

863
01:13:24.880 --> 01:13:30.880
knows Archie is outside. Probably a right. Well, I'm going

864
01:13:32.079 --> 01:13:35.399
so thank you for listening. It's been a bit of

865
01:13:35.439 --> 01:13:39.439
a strange Let me boy you to sleep Monday. Boring

866
01:13:39.479 --> 01:13:44.119
objects a bit different from usual, but hey, difference is good,

867
01:13:44.159 --> 01:13:51.560
I think sometimes. So thank you for listening. Remember to

868
01:13:51.560 --> 01:13:54.399
be kind to yourself because you do deserve to be happy,

869
01:13:56.520 --> 01:14:02.479
and be gentle with yourself. He deserved to feel safe,

870
01:14:04.960 --> 01:14:11.199
not in love by